Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kandie Mendoza

Selma,OR

Summary

Well-qualified employee with over 10 years experience in administrative and supervisor positions. Detailed-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Operations Administrator

FedEx:Ground
08.2023 - Current
  • Current Operational flexibility includes contacting customers to schedule appointments on high value packages, performing clerical and administrative functions for station operational areas, including, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.
  • Prioritizes workflow to maximize number of packages that can be resolved and sent out for delivery the same day
  • Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per
    policy. Ensures all loose product is accounted for as per company policy
  • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through
    various sources and ensuring packages are in good condition for customer
  • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
  • Reviews, researches and/or enters data in various systems to support respective functional area
  • Ensure adequate controls are maintained regarding damage and safe transport of product within warehouse.
  • Assists in maintaining processes that support the QA function for consistency.

Package Handler

FedEx
11.2021 - 08.2023
  • Operational flexibility includes smalls station, flex slide, SWAK station, equipment room, Quality Assurance (QA) station, unloading and loading trucks, and Auto dim.
  • Safety Committee member that follows safety regulations to maintain safe work environment.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Used hand-held scanners to accurately track item movements.
  • Utilizes hand-to-surface methods for all package handling.
  • Safeguards packages and team members, observing safety standards to minimize accidents.
  • Prepares packages for delivery using scanners, hand-held printers, and packing materials.
  • Utilizes common warehouse tools, including pallet jacks and tuggers.
  • Requires minimal oversight to complete job tasks.
  • Works well with different people to address challenge's and solve problems collaboratively.

Parent Volunteer

Puyallup School District
08.2018 - 06.2021
  • Fundraising and Events Chair
  • Coordinated and executed Fall and Spring fundraisers, recruited volunteers as needed.
  • Recruited new parent volunteers or organized workload to cover demand.
  • Approached issues proactively to best meet current and future community needs.
  • Monitored results of fundraiser; aligned fundraising objectives and strategies with schools budgetary needs and researched other fundraising opportunities.
  • Chaperoned class field trips to assist teacher and protect students.
  • Contributed time, suggestions and resources to support student organizations.

Clinic Supervisor

US ARMY
08.2011 - 12.2014
  • Clinic Supervisor for Dermatology, Rheumatology, Allergy, Immunizations, Endocrine and High Risk Clinics.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
  • Managed daily operations of 25-person clinic supporting approximately 400 patients per week.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Attended regular meetings with hospital administrators to discuss clinic operations and policies.
  • Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
  • Coordinated staff schedules to consistently meet clinic demand and maintain impeccable service standards without overwhelming staff capabilities.

68W Combat Medic

US Army
08.2002 - 12.2014
  • Recognized and treated medical conditions with proven techniques, equipment and knowledge of medical and military protocols.
  • Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
  • Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter.
  • Completed patient care reports and checklists of daily duties per established military practices, guidelines and regulations.
  • Delivered emergency medical treatment at point of wounding on combat battlefields.
  • Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
  • Monitored patients' vital signs to assess condition and identify necessary medical interventions.
  • Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
  • Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
  • Took patient health histories and asked questions to determine cause of illness or injury.
  • Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
  • Inspected equipment and resolved deficiencies prior to in-service operations.

Combat Medic (68W) Instructor

US ARMY
01.2010 - 07.2011
  • Served as Instructor/Writer for Health Care Specialist (Combat Medic) class at Army Medical Department of The U.S. Army (AMEDD) with daily strength of 30 cadre and 200 students and annual load of over 1000 students.
  • Responsible for command, control and supervision for Personnel Service Battalion that conducts classes and instruction.
  • Communicated, coordinated, and provided guidance to students.
  • Acted as mentor and counselor, and established standards of conduct and accountability to newly recruited Soldiers.
  • Provided monthly reports, after action reports, and training evaluations on status of classes.

Education

High School Diploma -

Schurr High School
Montebello, CA
06.2001

Skills

  • Safety Precautions
  • Computer competency (Excel, Power Point, Word)
  • Health and safety compliance
  • Truck loading and unloading
  • Warehouse operations
  • Orient New Employees

Certification

  • First Aid/CPR Certification
  • Instructor Training Course, US ARMY AMEDD Center and School, Fort Sam Houston, Texas - 2010
  • Emergency Medical Technician Basic Course, Fort Bragg, North Caroline - 2004
  • Health Care Specialist, US ARMY AMEDD Center and School, Fort Sam Houston, Texas - 2003
  • EMT-Basic, National Registry of Emergency Medical Technicians, Fort Sam Houston, Texas - 2003
  • Basic Combat Training, US ARMY, Fort Jackson, North Carolina - 2002

Timeline

Senior Operations Administrator

FedEx:Ground
08.2023 - Current

Package Handler

FedEx
11.2021 - 08.2023

Parent Volunteer

Puyallup School District
08.2018 - 06.2021

Clinic Supervisor

US ARMY
08.2011 - 12.2014

Combat Medic (68W) Instructor

US ARMY
01.2010 - 07.2011

68W Combat Medic

US Army
08.2002 - 12.2014

High School Diploma -

Schurr High School

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Kandie Mendoza