Kandie Tanner

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Unloaded and stacked materials by raising and lowering lifting devices.
• Unloaded materials and goods at designated locations for best project availability.
• Transported goods between warehouse locations according to shipment and storage needs.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Inspected merchandise for quality and arranged proper display location on floor.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Updated pricing and signage to complete product displays and educate customers.
• Prepared interesting and innovative visual displays to grab customer interest and promote sales.
• Worked with managers and advertising directors to optimize promotions.
• Set shelving elevations and items for new planograms

As the Merchandising Service Manager (MSM) I oversaw store execution of all merchandising service, project, and maintenance activities. Successful completion of these tasks results in clean, safe, and accessible merchandise, and an overall appealing shopping experience for our customers. I supervised the team that resets (based on planograms), stocks, and prices merchandise accurately. In addition to supervising my team, the I coordinated with others in the store to ensure the Merchandising Service Team supports successful sales and operations of the store. In many cases, I had to interpret and adapt the planograms and project plans provided to better serve the needs and layout of individual stores.

• Met with customers to discuss service needs and offer available solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Being friendly and professional, and engaging vendors and associates to meet store needs.
• Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate.
• Coaching associates in creating visually appealing product displays that are safe, clean, and easy for customers to access.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.