Summary
Overview
Work History
Education
Skills
References
Certification
Licensed LAC #16595
Timeline
Generic

KANDIS BALDWIN

LITCHFIELD PARK,AZ

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.

Dynamic Director oversees every facet of production with strong project management and decision-making skills. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.

Overview

11
11
years of professional experience
1
1
Certification

Work History

FQHC Director

TERROS, INC.
09.2022 - Current
  • Partnered with Executive Leadership to provide clinical and administrative oversight for GMH/SMI teams.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Created effective Desktop procedures to ensure efficiency of workflows, helped via created collaboration, from operation to clinical to allow for a more controlled environment
  • Instilled routine collaboration between Operations and Clinical departments to ensure quality member care
  • Provided clinical guidance and recommendations of care for over 2000 members
  • Managed 100 employees administratively, created team building events, and various other team unity activities to prevent attrition
  • Improved RBHA metrics and production significantly while reducing grievances, and QOC/LOI through repeated education and support.
  • Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
  • Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

DIRECTOR ADULT CASE MANAGEMENT

JFCS
08.2021 - 04.2022
  • Managed SMI Supportive teams both providing clinical and administrative guidance and support
  • Created desktop procedures and workflows to ensure protocols and processes were followed to ensure member quality of care and meet customer service expectations
  • Managed and submitted monthly PNO reporting, managed Panel roster of members to ensure PMPM reflected accurately
  • Provided Clinical and Administrative Oversight and General Supervisions to all staff leadership
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Conducted interviews and assigned staff to meet the needs of team.

SMI ADMINISTRATOR

COMMUNITY BRIDGES, INC
06.2020 - 07.2021
  • Created processes to maximize program target production
  • Manage/Train 6 F/ACT teams to engage staff in areas of opportunity, ensuring fidelity standards are met while partnering with the Clinical Director to ensure clinical quality standards
  • Created/Provided tools to assist staff in yielding results
  • Sustained stabilization over various teams to ensure maximum potential is being met
  • Took lead on various administrative projects to improve workflow efficiencies while managing budget restrictions
  • Managed all transfers and referrals
  • Provided directions to team and managed all administrative aspects of staff and workflow.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.

CLINICAL DIRECTOR

LIFEWELL BEHAVIORAL WELLNESS
02.2013 - 05.2020
  • Managed and supervised SMI Supportive/Connective/Navigator teams to ensure quality of service and fidelity metrics were met
  • Improved team stability through leadership and improved metric measures while improving and meeting target production
  • Provided Supervision to team leaders to ensure needs were met for both staff and members
  • Provided clinical oversight to staff of 50 while monitor workflows and efficiencies.
  • Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
  • Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
  • Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
  • Enhanced patient care by implementing evidence-based clinical practices and protocols.
  • Analyzed data on clinical outcomes to identify trends in patient populations, informing decisions on targeted interventions or program adjustments as needed.

Education

Master of Science - Clinical Professional Counseling

Grand Canyon University
Phoenix, AZ
04.2016

Bachelor of Science - Psychology

Ashford University
2013

High School Diploma -

Coronado High School
El Paso, TX
06.1989

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Budget Management
  • Organizational Development
  • Legal and Regulatory Compliance
  • Crisis Management
  • Talent Acquisition
  • Non-profit management
  • Team Leadership
  • Teamwork and Collaboration
  • Staff training/development

References

References Upon Request

Certification

  • Az Licensed Associate Counselor- renewal 03/2025

Licensed LAC #16595

I have been organizing and developing integrated health clinics to provide community with both medical and psych practice in one location.  I am licensed in professional counseling since 2016 in the state of Arizona.  I believe my education and practice in counseling has allowed me to become a leader who fosters a working culture that allows employees and patients to feel safe and heard.  I believe it has cultivated my inspiration to create a work culture whose values align with integrity, compassion, accountability, and empowerment.

Timeline

FQHC Director

TERROS, INC.
09.2022 - Current

DIRECTOR ADULT CASE MANAGEMENT

JFCS
08.2021 - 04.2022

SMI ADMINISTRATOR

COMMUNITY BRIDGES, INC
06.2020 - 07.2021

CLINICAL DIRECTOR

LIFEWELL BEHAVIORAL WELLNESS
02.2013 - 05.2020

Master of Science - Clinical Professional Counseling

Grand Canyon University

Bachelor of Science - Psychology

Ashford University

High School Diploma -

Coronado High School

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