Kandis Duff
Ritzville,WA
Summary
Currently a paralegal with top skills in communication, critical thinking and active learning. Highly-motivated employee with desire to take on new challenges. I am a fast learner and have a proven track record of success in both a team and independent settings.
Overview
16
16
years of professional experience
Work History
Paralegal
McGuire, DeWulf, Kragt & Johnson, P.S.
Ritzville, WA
08.2018 - Current
- Organized calendars, prepared mailings and handled phone calls.
- Drafted various legal documents, invoices and enclosures at attorneys' request.
- Filed legal documents upon attorney's request.
- Build client relationships.
- Responded to client calls and inquiries to deliver applicable information.
- Identified and analyzed legal documents and contracts.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
Branch Manager
US Bank National Association
Ritzville, WA
04.2013 - 08.2018
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Established and built customer relationships through targeted outreach and initiatives.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Pharmacy Technician
Walgreens
Spokane, WA
07.2008 - 03.2013
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Education
Pharmacy Technician - Pharmacy
Apollo College
Spokane, WA05.2008
High School Diploma -
DeWulfShadle Park High School
Spokane, WA06.2005
Skills
- Strong Client Relations
- Confident Communicator
- Problem Resolution
- Active Listening
- Courteous and Professional Demeanor
- Inbound and Outbound Calling
- Research
- Microsoft Outlook
- Critical Thinking
- Multi-Task Management
- Prioritization
- Documentation and Reporting
- Verbal and Written Communication
- Records Maintenance
- Customer Relationship Management
- Payment Processing
- Loan Processing
- Cash Balancing
- Account Monitoring
- Sales Tactics
- Regulatory Compliance
- Account Retention
- Employee Development
- Interviewing and Hiring
Additional Information
- Elected official for Adams County Park and Recreation from 2015-Present.
References
References available upon request.
Timeline
Paralegal
McGuire, DeWulf, Kragt & Johnson, P.S.
08.2018 - Current
Branch Manager
US Bank National Association
04.2013 - 08.2018
Pharmacy Technician
Walgreens
07.2008 - 03.2013
Pharmacy Technician - Pharmacy
Apollo College
High School Diploma -
DeWulfShadle Park High School
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