Summary
Overview
Work History
Education
Skills
Certification
Awards
Contact
Timeline
Generic
Kandis N. Waddell

Kandis N. Waddell

Statesville,NC

Summary

Dynamic customer service professional with extensive experience at ZNDUS, Inc., excelling in relationship building and problem resolution. Proven track record in administrative efficiency and training, complemented by strong leadership and communication skills. Adept at utilizing Microsoft Office to enhance productivity and ensure exceptional client satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

ZNDUS, Inc.
Statesville, NC
01.2024 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Updated databases with new and modified customer data.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Performed administrative duties such as record keeping.
  • Handled financial tracking, billing and administrative functions.
  • Provided administrative support to the department staff and management team.
  • Performed various administrative work.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Mentored junior team members and managed employee relationships.
  • Answered customer inquiries via phone, email, and chat.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Strengthened customer retention by offering discount options.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Managed the entire process from quoting through binding coverage for each account assigned.
  • Provided training and mentoring for new hires on the quoting process.
  • Coordinated with external partners such as suppliers or subcontractors to obtain necessary information required for quoting purposes.
  • Investigated discrepancies between actual shipment costs incurred versus those estimated during quoting process in order to optimize pricing accuracy going forward.
  • Generated quotes for prospective customers using online quoting systems or manual calculations.
  • Coordinated orders from initial quoting through final delivery.
  • Completed day-to-day duties accurately and efficiently.
  • Determined course objectives and found or wrote course materials to cover topics.
  • Mentored team members to succeed and advance within department and company.
  • Maintained up-to-date knowledge of training trends, developments, and best practices.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Facilitated engaging and informative training sessions new hires.

Prospecting Specialist

ZNDUS, INC.
Statesville, NC
10.2023 - 01.2024
  • Developed new business opportunities through prospecting activities such as cold calling, networking events and referrals.
  • Identified new opportunities for business expansion through prospecting activities.
  • Created and maintained relationships with existing clients, while prospecting for new ones.
  • Kept logs of appointments, recording rates of appointments set per contact and sales closed per appointment to further define prospecting objectives.
  • Maintained accurate records of all sales activities including lead tracking, prospecting efforts.
  • Maintained records of all sales activities including prospecting, leads generation, follow-up calls.
  • Managed relationships with existing accounts while prospecting for new ones.
  • Conducted outbound prospecting and lead generation to identify potential new clients.
  • Developed new sales opportunities through phone calls, e-mail campaigns, networking and other prospecting methods.
  • Researched target industries, companies and contacts to create prospecting lists.
  • Generated new business by prospecting potential customers and presenting solutions tailored to their needs.

GSI
Greensboro, NC
10.2022 - 05.2023
  • Made warm and cold list calling to local voters about the progressives in America
  • Recruit fellow progressives to support the parties in the upcoming elections
  • Discussed and negotiated current economic climate issues with fellow clients and newer clients
  • Assisted in collecting data and provided mapping services for demographic and auditing purposes
  • Utilized skill of telemarketing to recruit, close and follow up with new and existing clients

Call Center Representative

Alorica
Greensboro, NC
12.2020 - 10.2022
  • Talked to clients over the phone, email and online chat
  • Entered data into system software concerning clients and employee notes
  • Maintained and updated system information concerning client accounts
  • Spoke with clients concerning accounts
  • De-Escalated issues with customer accounts & Sends escalation to the proper sources when necessary
  • Responded to requests made by the client concerning applications, products, services etc
  • Processed bill pay over the phone with banking and credit card processing and assisted clients with online bill pay
  • Utilized management background to perform tasks with other employees and clients to create a team member performance

SHIFT LEAD/ AREA SUPERVISOR

Ross Dress For Less
Greensboro, NC
02.2018 - 10.2020
  • Worked in all areas of stock shoes, apparel, home goods
  • Worked in cash office managing company funds
  • Also performed Cashiering work
  • Coached staff on proper processing best practices
  • Promoted to Apparel Supervisor over entire stores departments of clothing
  • Read SPGs to change flow of merchandise
  • Features seasonal items for marketing purposes
  • Entered information that goes up to corporate regards to the stores daily functioning operations
  • On call 24/7
  • Kept areas clean, neat and inspection-ready to comply with product guidelines
  • Monitored employee work and determined benchmarks for performance indicators
  • Established area team schedule and planned production
  • Oversaw daily operations in Stocking with 10-15 -strong team
  • Prepared reports based on documented inventory use and labor hours
  • Secured company assets by verifying and auditing outbound shipments and returns
  • Truck unloading processes to simplify and maximize drivers' time
  • Delegated work to staff, setting priorities and goals
  • Trained, managed and motivated employees to promote professional skill development
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Counted and balanced registers
  • Directed and supervised staff performance
  • Used Point of Sale register system to complete transactions
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues
  • Coached staff on strategies to enhance performance and improve customer relations
  • Identified appropriate solutions to minimize issues and quickly solve problems
  • Managed up to 25 employees
  • Evaluated store performance and incorporated feedback to implement improvement plans
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement
  • Managed daily operations, client relations and IT
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement
  • Supported long-term business strategies, generating guest relations feedback for process improvements
  • Generated documentation

Education

Some College Experience -

Bennett College
06.2017

Diploma -

West Iredell High School
06.2013

High School -

North Iredell High School
10.2012

Skills

  • Customer service
  • Quality assurance
  • Effective communication
  • Client relationship management
  • Sales support
  • Employee training
  • Prospecting
  • Problem resolution
  • Database management
  • Microsoft Excel
  • Product knowledge
  • Account updating
  • Positive and professional
  • Lead generation
  • Shipping and receiving
  • Key holder experience
  • Researching
  • Support case resolution
  • Call center experience
  • Courteous demeanor
  • Critical thinking
  • Email management
  • Account management
  • Professional telephone demeanor
  • 10-key
  • Customer relations

Certification

  • Microsoft Certified Professional (MCP), Present
  • Certified in Office 2010

Awards

  • AWS Amazon Web Services Certification, 08/01/22
  • Introduction To Containers 08/18/2022
  • Job Roles On The Cloud 08/17/2022
  • Introduction to AWS Fargate 08/16/2022
  • Getting Started With .Net on AWS 08/16/2022
  • Introduction To AWS Elastic Beanstalk 08/15/2022

Contact

704.838.9001 kandiswaddell91@gmail.com, mcmxcvsgold@protonmail.com

Timeline

Customer Service Representative

ZNDUS, Inc.
01.2024 - Current

Prospecting Specialist

ZNDUS, INC.
10.2023 - 01.2024

GSI
10.2022 - 05.2023

Call Center Representative

Alorica
12.2020 - 10.2022

SHIFT LEAD/ AREA SUPERVISOR

Ross Dress For Less
02.2018 - 10.2020

Some College Experience -

Bennett College

Diploma -

West Iredell High School

High School -

North Iredell High School

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Kandis N. Waddell