Kandis Schmitz

Coached sophomore volleyball team to develop skills and teamwork

Managed JV girls basketball team, focusing on player development and competitive strategies

Assisted head coach in training varsity girls basketball team, enhancing practice efficiency and player performance

Provide strategic leadership and operational oversight for 24/7 department supporting clinical and administrative services across multiple hospital locations

Manage departmental budgets, resource allocation, planning, and operational expenditures to ensure fiscal responsibility and alignment with organizational objectives

Lead complex cross-functional projects from initiation through implementation, including project planning, stakeholder engagement, timeline development, risk mitigation, and go-live execution.

Supervise and develop a team of 40+ staff members, including supervisors and leads, across three locations. (Main Campus, Downtown Campus, and North Liberty), ensuring operational excellence and workforce engagement

Developed and executed communication strategies for operational initiatives, policy updates, and workflow changes to align with organizational priorities

Collaborate with senior and executive leadership to establish, implement, and improve organizational policies, procedures, and emergency response protocols.

Analyze operational performance metrics and prepare executive-level reports, recommendations, and business cases to support strategic decision-making

Identified and implemented process improvements and workflow optimizations to enhance quality assurance and customer satisfaction

Direct workforce planning, recruitment, onboarding, performance management, succession planning, and employee development initiatives

Manage technology support operations involving Epic, Epic Secure Chat, Epic Alerts, Spok, communication platforms, and other enterprise systems

Led departmental and organizational projects through timeline development, implementation planning, change management, and post-implementation evaluation

Serve as an operational liaison with key stakeholders to enhance patient experience, interpreting services, and patient-centered workflows

Collaborate with customers, clinical teams, and operational leaders to develop and standardize workflows, emergency communication protocols, and service delivery processes

Actively participate in organizational committees and initiatives, including Code Blue, Hospital Incident Command System, Workplace Safety, Code Response, and Information technology governance groups

Lead continuous improvement initiatives utilizing data-driven decision-making to increase operational effectiveness, improve employee engagement, and achieve short-and long-term strategic goals.

Lead continuous improvement efforts through strategic planning, performance measurement, policy standardization, agile execution, and lean operational excellence methodologies

v Provide leadership and oversight for technical staff, monitoring performance, coaching employees, and partnering with supervisors to support employee development and operational excellence.

Coordinate staffing assignments and workload distribution to optimize resource utilization, maintain service levels, and support departmental priorities.

Lead onboarding and training initiatives for new employees and students, including scheduling, orientation, competency development, and mentorship activities.

Facilitated WAM (Work Area Manager) training and supported onboarding and proficiency development to enhance staff readiness.

v Collaborate with leadership to evaluate, update, and enhance training programs, operational documentation, and standard work procedures.

v Administered and validated competency assessments for new hires, students, and cross-trained staff, ensuring compliance with departmental and organizational standards.

v Support recruitment efforts through candidate screening, interview participation, onboarding coordination, and workforce development initiatives.

v Manage inventory control processes, procurement activities, supply ordering, and operational reporting to ensure resource availability and cost-effective operations.

v Identified opportunities for continuous process improvement to streamline workflows, standardize procedures, and enhance operational efficiency.

Assist in the development and implementation of policies, procedures, and training materials that support quality, compliance, and organizational goals.

v Supervised and supported a workforce of more than 80 Certified Nursing Assistants (CNAs), providing coaching, mentorship, and professional development to enhance performance, clinical skills, and quality of care.

v Partnered closely with Assistant Directors of Nursing (ADONs) to coordinate staffing, optimize scheduling, address workforce needs, and provide employee performance feedback.

v Delivered leadership and operational support across both short-term rehabilitation and long-term care services, ensuring high-quality resident care and compliance with organizational standards.

v Facilitated staff development, fostering a collaborative work environment emphasizing patient-centered care, accountability, and continuous improvement.

v Supported nursing leadership in workforce planning and employee engagement initiatives to enhance operational decision-making and achieve departmental goals.

v Operated and maintained advanced diagnostic ophthalmic equipment for comprehensive patient assessments and accurate vision testing.

v Educated patients on proper contact lens application, removal, care, and usage to promote safety, comfort, and adherence to prescribed treatment plans.

v Coordinated the ordering, tracking, and fulfillment of prescription eyewear and contact lenses, maintaining high levels of customer service and satisfaction.

v Processed and managed insurance claims, ensuring accuracy, compliance, and timely resolution to support patient care and operational efficiency.

v Managed inventory control processes, including product ordering, stock management, pricing, and merchandising of optical products.

v Collaborated with clinical and administrative teams to streamline workflows, enhance patient experience, and support operational goals.

v Coordinated planning, implementation, and oversight of departmental projects to ensure successful execution and achievement of objectives.

v Served as a subject matter resource for specialized ophthalmic testing technologies, ensuring accurate data collection and high-quality patient care.