Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kandis Turner

Zachary,LA

Summary

Strong multitasking skills with proficiency in file management, work processing, spreadsheets, and business graphics. Experience in, but not limited to multi-line phone system, EMR, on/off site surgery scheduling, physician appointment scheduling, diagnostic imaging scheduling (PET CT’s, including chest/abdomen/pelvis, Ultrasounds, Mammograms, X-rays, etc.), insurance verification/precertification, pulling and prepping patient charts, check in/out procedures, obtaining doctors’ orders, data entry, scanning, faxing, copying, etc. Knowledge and familiarity Medical Terminology, as well as ICD9 and 10/CPT coding, which allows me to be of a greater asset with oral and written communication skills. Positive attitude, organized, and excellent customer service skills.

Overview

9
9
years of professional experience

Work History

Surgery Scheduler

LOSC/Zachary Surgery Center
11.2022 - 09.2025
  • Scheduled surgical procedures, coordinating with surgeons and nursing staff to ensure optimal patient flow.
  • Managed patient appointment calendars, enhancing scheduling efficiency and reducing wait times.
  • Communicated effectively with patients regarding pre-operative instructions and post-operative care protocols.
  • Collaborated with insurance providers to verify coverage and obtain authorizations for surgical procedures.
  • Coordinated precertification processes for medical services, ensuring timely approvals and compliance with insurance requirements.
  • Managed patient records ensuring compliance with privacy regulations and organizational protocols.
  • Implemented electronic health record system, enhancing data retrieval efficiency and accuracy.
  • Managed accounts receivable, ensuring timely collection of outstanding medical bills.
  • Analyzed accounts to identify trends in collections and recommend process improvements.
  • Collaborated with healthcare providers to resolve billing discrepancies and improve patient satisfaction.

PATIENT SERVICE SPECIALIST

VANDERBILT UNIVERSITY MEDICAL CENTER
03.2019 - 11.2022
  • Coordinated patient scheduling and managed appointment confirmations to enhance operational efficiency.
  • Facilitated clear communication between patients and healthcare providers, ensuring accurate information exchange.
  • Monitored patient flow and addressed concerns to maintain high levels of satisfaction and care quality.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.

SURGERY SCHEDULER

WILLIAMSON MEDICAL CENTER
02.2017 - 03.2019
  • Coordinated surgical schedules, ensuring optimal utilization of operating rooms and resources.
  • Developed strong relationships with surgeons and nursing staff to streamline communication regarding patient needs.
  • Assisted in the preparation of reports related to surgery volume and scheduling trends for management review.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.

Education

Diploma -

Zachary High School
01.2014

Skills

  • Microsoft Office suite, PowerPoint, Outlook
  • HIPAA compliance
  • Office workflow support
  • Verifying insurance
  • Copay collecting
  • Epic systems
  • Customer service
  • Data management

Timeline

Surgery Scheduler

LOSC/Zachary Surgery Center
11.2022 - 09.2025

PATIENT SERVICE SPECIALIST

VANDERBILT UNIVERSITY MEDICAL CENTER
03.2019 - 11.2022

SURGERY SCHEDULER

WILLIAMSON MEDICAL CENTER
02.2017 - 03.2019

Diploma -

Zachary High School

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