Kandis Wade
Ft. Washington,MD
Summary
Secure a responsible career opportunity to fully utilize training and skills, while making a significant contribution to the success of the company. Languages English Fluent Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Electronic Registration Associate
RENO
09.2022 - 03.2023
- Sage Electronics
- Evaluates over 200 and identifies hardware for specific disposition (resell, repair, harvest, recycle, etc.)
- Triage Product for next production process
- Cross train in other areas within Operations
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed
- Explained form wording to patients to help each understand information required
- Operated standard office software applications to compile data and prepare information and correspondence
- Evaluated applications and supporting documentation for completeness, validity and compliance with applicable regulations
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
Guest Service Agent
RENO, Spirit Airlines
06.2022 - 08.2022
- Assist 125 customers with use of kiosks for check-ins
- Assist customers with booking and changing flight reservations including baggage assistance
- Greet guests at customer service counter and check-in guests for flights
- Work gate counters and check boarding passes for passengers boarding flights.
Medical Receptionist RENO
WellCare Medical and Behavioral Clinic
04.2022 - 05.2022
- Greeted 150 clients and performed check-in duties
- Scheduling and rescheduling doctors' appointments
- Preparing next day housing appointments for clients
- Upload patient information into file system.
- Resolved problems, improved operations and provided exceptional service
- Gained extensive knowledge in data entry, analysis and reporting
- Paid attention to detail while completing assignments
- Demonstrated respect, friendliness and willingness to help wherever needed
- Identified issues, analyzed information and provided solutions to problems
- Worked well in a team setting, providing support and guidance
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Proved successful working within tight deadlines and a fast-paced environment
Data Analyst
RENO
01.2021 - 03.2022
- Responsible for resolving all inquiries toWWIC team and payroll recoveries
- Successfully analyze pay for federal government sales
- Resolve weekly and bi-weekly audits.
Customer Service Advisor
RENO, NV, GreatCall Inc
10.2019 - 10.2020
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support
- Evaluated customer information to explore issues, develop potential solutions and maintain high quality service
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Entered customer interaction details in Cost Guard to track requests, document problems and record solutions offered
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Loan
Consumer Vehicle, Academy Coach RENO, Teleperformance
02.2019 - 10.2019
- Coach OJT
- Resolved account problems, improved operations, and provided exceptional client support
- Increased customer satisfaction by resolving Vehicle loan account issues
- Worked with vehicle loan customers to understand needs and provide exceptional service.
Executive Assistant
Solace, Touch
01.2015 - 10.2019
- Handled logistics, agendas and travel arrangements for meeting and event planning for president
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities, and support services
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Commercial Sales Specialist
S&P Data LLC
05.2018 - 08.2018
- Identified and researched potential partners for phone, internet, and cable business to establish mutually supportive pairings
- Monitored progress of sales invoice and followed up with processors to achieve efficient processing
- Set up appointments with potential and current customers to promote new products and services
- Performed cold-calling and follow-ups with leads to secure new revenue
- Prospected 13 potential customers per week through phone calls and emails and maintained solid 25% conversion rate.
Social Media Specialist
RIO RANCHO
04.2016 - 07.2017
- responsible for creating and administering content on all social media platforms, such as Facebook, Instagram, and Twitter, to build an audience and ensure customer engagement.
Bartender
Convergys Corporation
07.2015 - 12.2015
- Increased audience engagement with brand websites by finding and integrating relevant videos, tweets, and other online content
- Generated interest for new and upcoming product and service releases by managing social media accounts
- Increased customer engagement through social media
- Posted new content for products and services when managing marketing and release calendars
- Maintained company's social media presence by posting messages, answering posts and monitoring responses
- The Cooperage
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
Education
GED -
Georgia Piedmont Technical College
Clarkston, GA09.2015
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Skills
- Attention to detail- Look over an account history & audit financial record Set up payment plans based on budget information Financial, analytical, banking background and computer skills Understands technology and how to apply it to business challenges
- Ability to identify and improve processes Account entry, able to navigate between programs
- Computer skills- Email and Chat support from Internal and external customers Willingness to utilize audio/visual tools to communicate with customers Comfortable interacting with customers through video, in professional way that represents Company Friendly and reassuring on camera communication skills (written & spoken)
- Communications- Self-Motivated individual who has energetic work attitude Able to adapt quickly while successfully working independently & in team environment Skilled in prioritizing & completing tasks independently
- Critical thinking- Strong research skills & the ability to quickly use online resources to find answers Proven ability to establish rapport Sensitivity to details & accuracy with numbers with the ability to multi-task & work under pressure
- Self - motivated- Self-Motivated individual who has energetic work attitude Able to adapt quickly while successfully working independently & in team environment Skilled in prioritizing & completing tasks independently
Accomplishments
- SME
- SME SUBJECT MATTER EXPERT in Collections for Cognizant & Microsoft
- Making sure all employers completed the full quarter of employment
- If employee has not completed the full term required to receive advanced pay
- The employee, will be put into the database for HR to collect reimbursement of advanced pay.
Timeline
Electronic Registration Associate
RENO
09.2022 - 03.2023
Guest Service Agent
RENO, Spirit Airlines
06.2022 - 08.2022
Medical Receptionist RENO
WellCare Medical and Behavioral Clinic
04.2022 - 05.2022
Data Analyst
RENO
01.2021 - 03.2022
Customer Service Advisor
RENO, NV, GreatCall Inc
10.2019 - 10.2020
Loan
Consumer Vehicle, Academy Coach RENO, Teleperformance
02.2019 - 10.2019
Commercial Sales Specialist
S&P Data LLC
05.2018 - 08.2018
Social Media Specialist
RIO RANCHO
04.2016 - 07.2017
Bartender
Convergys Corporation
07.2015 - 12.2015
Executive Assistant
Solace, Touch
01.2015 - 10.2019
GED -
Georgia Piedmont Technical College
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