Summary
Work History
Education
Skills
Timeline
Generic

Kandis Wade

Shelbyville,IN

Summary

With a proven track record at Biglots, I excel in enhancing customer satisfaction and streamlining service processes. My expertise in customer service management and strong problem-solving skills have significantly boosted retention rates. Committed to excellence, I leverage both hard and soft skills to achieve organizational goals, fostering a culture of efficiency and positive customer experiences.

Work History

Customer Service

Biglots
  • Enhanced branch operations by streamlining customer service processes.
  • Provided exceptional customer service, addressing inquiries and concerns promptly.
  • Provided excellent customer service, fostering repeat business from satisfied patrons.
  • Provided outstanding customer service, addressing guest concerns promptly and professionally.
  • Assisted clients with luggage handling, demonstrating exceptional customer service skills.
  • Delivered excellent customer service, resulting in increased member retention rates.
  • Enhanced customer service by promptly addressing inquiries and concerns.
  • Developed strong relationships with clients, providing excellent customer service and support.

Supervisor

Roya Oak
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Construction Worker

Aulbys Garage
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Operated power equipment to move materials and promote job efficiency.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
  • Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
  • Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
  • Enhanced project efficiency by coordinating with team members and managing resources effectively.

Front Desk Worker

Super 8
  • Resolved guest concerns efficiently, contributing to increased customer satisfaction scores.
  • Contributed to a positive workplace environment by fostering strong relationships with colleagues from various departments.
  • Maintained accurate records of guest information, ensuring smooth communication between departments.
  • Assisted guests in booking reservations, resulting in increased occupancy rates and revenue generation.
  • Managed a high volume of incoming calls, directing callers to appropriate personnel or assisting with their needs.
  • Efficiently managed overflow parking arrangements during high occupancy periods to accommodate all guest vehicles without incident.
  • Collaborated with housekeeping staff to ensure timely room turnovers and high-quality accommodations.
  • Provided personalized recommendations for local attractions and dining options to enhance guest experiences during their stay.
  • Enhanced guest satisfaction by providing exceptional front desk service and promptly addressing inquiries.
  • Generated detailed reservation reports for management review, enabling informed decision-making regarding occupancy strategies and rate adjustments.
  • Monitored security cameras regularly to maintain a safe environment for guests and employees alike.
  • Coordinated luggage storage services for arriving and departing guests, ensuring efficient handling of personal belongings.
  • Implemented new training materials for incoming staff members, streamlining onboarding processes and promoting consistency in service delivery.
  • Promoted hotel amenities such as spa services or restaurant offerings to increase overall revenue streams through upselling techniques.
  • Supported event planning efforts by coordinating group bookings and managing room blocks for large parties or conferences.
  • Conducted routine inventory checks of front desk supplies, placing orders as needed to maintain optimal stock levels.
  • Streamlined check-in procedures for improved guest experiences and reduced waiting times.

House Keeping

Suoer
  • Maintained a clean and comfortable living environment through regular housekeeping duties and laundry services.
  • Contributed to a clean worksite through diligent trash removal and general housekeeping duties.
  • Maintained a safe and comfortable living environment, performing light housekeeping tasks and maintaining cleanliness.
  • Collaborated with housekeeping staff to ensure clean and comfortable accommodations for guests.
  • Supported efficient hospital operations by promptly responding to housekeeping requests and special cleaning needs.
  • Managed housekeeping, supplies and operational reporting for Type facility.
  • Assisted with routine housekeeping tasks, meal preparation, dressing personal hygiene.
  • Maintained high standards of cleanliness throughout the store premises by implementing strict housekeeping routines.
  • Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
  • Maintained strong communication with housekeeping and maintenance departments to address any guest room issues quickly.
  • Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
  • Strengthened interdepartmental communication channels through proactive collaboration with housekeeping, maintenance, and front desk teams.
  • Assisted in streamlining housekeeping processes for increased efficiency during daily tasks.
  • Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
  • Coordinated with housekeeping and maintenance departments to address any urgent issues promptly.

House Keeper

Holiday Inn
  • Enhanced branch operations by streamlining customer service processes.
  • Provided exceptional customer service, addressing inquiries and concerns promptly.
  • Provided excellent customer service, fostering repeat business from satisfied patrons.
  • Provided outstanding customer service, addressing guest concerns promptly and professionally.
  • Assisted clients with luggage handling, demonstrating exceptional customer service skills.
  • Delivered excellent customer service, resulting in increased member retention rates.
  • Enhanced customer service by promptly addressing inquiries and concerns.
  • Developed strong relationships with clients, providing excellent customer service and support.

Education

Christian Academy
On Line

Skills

  • Customer service excellence
  • Customer service and assistance
  • Adherence to high customer service standards
  • Superb customer service
  • Customer service monitoring
  • Customer service and retention
  • Customer service management
  • Customer service representation
  • Strong customer service
  • Customer service best practices
  • Window customer service
  • Customer service understanding
  • Excellent customer service
  • Call center customer service
  • Customer service support
  • Customer service and satisfaction
  • International customer service
  • Customer service delivery
  • Friendly customer service

Timeline

Customer Service

Biglots

Supervisor

Roya Oak

Construction Worker

Aulbys Garage

Front Desk Worker

Super 8

House Keeping

Suoer

House Keeper

Holiday Inn

Christian Academy

Similar Profiles

CREATE PROFILE
Kandis Wade