Provided excellent customer service in a high-volume setting while using active listening skills to understand customer needs.
Managed customer concerns with patience and empathy.
Built rapport with diverse clientele.
Collaborated with coworkers, kitchen staff, and management to create a cohesive team environment.
Developed cultural awareness by interacting with individuals from a wide range of backgrounds.
Tailored communication styles to meet the needs of different individuals.
Private Nanny
Ashli Zare
01.2018 - 08.2021
Provided personalized care and emotional support for Ashli's children, ages newborn to four years old.
Fostered their social, emotional, and growth in their milestones.
Developed and implemented individualized schedules and educational activities.
Collaborated with parents to address behavioral and emotional concerns.
Promoted positive coping strategies and emotional regulation techniques to assist children in navigating tough feelings.
Private Nanny
Amber Wethern
08.2011 - 05.2018
Worked closely with Amber's children individually, addressing their academic, behavioral, and emotional needs.
Assisted the children with time management and organizational skills.
Provided individualized care and support for a child with ASD, implementing strategies to improve communication, emotional regulation, and social skills.
Executed behavior management plans to address challenging behaviors.
Facilitated social skills training and guided the child through peer interactions.
Shift Supervisor
Starbucks Coffee Company
03.2004 - 01.2010
Led a team of employees, fostering collaboration and support.
Developed and executed strategies for resolving difficult situations.
Trained and mentored new employees, enhancing customer service and operational skills.
Managed multiple tasks and responsibilities simultaneously, including team coordination, inventory management, customer service, ensuring smooth operations.
Maintained a positive, inclusive environment ensuring the team and customers felt valued and respected.