Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kandise Nagim

Allen,TX

Summary

PROFESSIONAL SUMMARY.

Certified Scrum Master with 5+ Years of Servant leadership and Agile coaching capable of delivering large-scale software projects on time by effectively collaborating, facilitating, leading, and coaching multiple high performing Scrum teams adhering to Agile values and principles. Highly organized, methodical and skilled at overseeing daily milestones across high-performing teams. Well-versed in collaborating , leading global cross functional teams, planning, and deployment. An excellent communicator skilled in leading global cross-functional, onshore and offshore teams through collaborative, open communication and objectives/accountabilities.

Overview

10
10
years of professional experience

Work History

Scrum Master

GEICO INSURANCE
Boston, MA
03.2018 - Current
  • Working with the team to roll out features that improve the structure of Geico insurance agents, team members, customer service, sales, and claim experts in assisting current and future clients, increasing the business value for GEICO insurance through increased customer retention, and online engagement
  • Facilitating and organizing daily stand-up meetings, reviews, estimation, retrospectives, release planning, demos, burndown tracking, and other Scrum-related meetings
  • Ensuring user stories are sized according to sizing guidelines, maintaining guidelines for estimations, and published among the team as part of coaching
  • Maintain strong communication skills, written, and verbal, with the ability to easily interact across all levels of the organization
  • Working collaboratively with Business and IT partner teams to support development and software delivery
  • Facilitate the documentation of working agreement, the definition of "Ready" and "Done" for the scrum team
  • Proactively and effectively communicate in various verbal and written formats with internal and external stakeholders on project scope, budget, and schedule status implementations
  • Facilitate Scrum events such as backlog creation/grooming, prioritization, stand-up meetings, estimation, showcase, and retrospectives
  • Direct the team by ensuring the Scrum process runs smoothly while maintaining a proper power balance between the Product
  • Owner, the team, and Management
  • Eliminate impediments for teams by ensuring smooth flow of business-related information and escalating all problems to leadership which led to an early resolution of all customer issues resulting in positive feedback from customers
  • Use all the Scrum ceremonies as a platform for transparency, inspection, and adaptation which ensures that the team meets their sprint goals consistently.
  • Led sprint reviews, daily scrums and planning meetings to realize full team engagement.

Scrum Master

Mass General Hospital
Boston, MA
03.2015 - 10.2017
  • Educated and reinforced Scrum Methodology and Agile Framework within the organization to improve communication among team members and increased transparency as well as obtained great business value
  • Built a safe and trusting environment where issues could be raised without any fear of blame or judgment with an emphasis on resolving problems
  • Enabled enhancement in team delivery, commitments, and capacity planning for sprints by categorizing and tracking concealed tasks that improved customer overall satisfaction
  • Provided team metrics for the team and stakeholders including velocity, burndown, and release forecasting
  • Coached the scrum team to become a self-organized, cross-functional, and highly efficient team that delivers high-quality products
  • Helped the Product Owner prioritize and manage the backlog and guide the team while facilitating a healthy team dynamic concerning time boxing
  • Created and facilitated trust between development teams, product owners, and other stakeholders
  • Demonstrated knowledge of, and value of, metrics and incremental delivery, tasks, backlog tracking, burndown metrics, velocity, user stories
  • Coached Scrum principles and practices and ensured they were followed
  • Collaborated with a cross-functional team
  • Collaborated with other Scrum Masters through Community of practice to leverage experiences and re-apply on how to improve my teams.

Scrum Master

Dana-Farber
Boston, MA
05.2013 - 03.2015
  • Coached development teams through Agile transitions by developing a full understanding of the Scrum framework and why it benefits all parties
  • Coached and taught new teams how to perform key Agile ceremonies such as daily stand-ups, retrospectives, planning sessions, and how to effectively utilize Agile artifacts such as product backlogs
  • Ensured best practices of Scrum ceremonies and processed
  • Coordinated with stakeholders and product owner for meeting sprint objectives
  • Actively participated in Scrum of Scrum meetings with the program manager
  • Participated proactively in developing and maintaining team standards, tools, and best practices
  • Conducted daily stand-ups and organized development groups around Agile sprints to ensure they keep up with and respond to customer demands/issues.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Removed obstacles by finding right personnel to advance tasks and projects.

Agile Scrum Master

Fidelity National Information Services, FIS
Boston, MA
07.2013 - 05.2014
  • Supported team using servant leadership style and leading by example.
  • planned and coordinated 100% of the current the aspects of a given technical project from initiation through delivery
  • Facilitated monthly employee meetings to provide information, receive feedback, and provide updated training
  • determine resources required (personnel, facilities, equipment, and supplies) for effective administration and operation of hospital services
  • Improved operations workflow through the implementation of training programs, enhanced work performance with target job descriptions, which in turn improved hospital revenue
  • Assisted Clinical operations manager with reviewing and revisioning of department standard operating procedures, working practices, and policies
  • Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
  • Assessed Scrum maturity of team and organized and coached team to higher levels of development.
  • Provided coaching, mentoring, and performance feedback to team members as opportunities arise to improve the handling of customer transactions, escalations, provisioning, inter-company relations, and other situations as they develop
  • Participated in the recruitment and selection of additional team members, by participating with Human Resources and other managers.

Education

Certified Scrum Master (CSM) -

Agile Foundation

Bachelor of Science - Communications

Boston University
Boston, MA
01.2018

Skills

  • Jira, Confluence, Servant leadership, Microsoft office, Team Building,
  • Adaptability, Communication skills, Quality Management, Conflict Resolution, Coaching,
  • Collaboration, and Time management
  • MS excel, powerpoint project
  • Planning Meetings
  • Project Team Coordination

Timeline

Scrum Master

GEICO INSURANCE
03.2018 - Current

Scrum Master

Mass General Hospital
03.2015 - 10.2017

Agile Scrum Master

Fidelity National Information Services, FIS
07.2013 - 05.2014

Scrum Master

Dana-Farber
05.2013 - 03.2015

Certified Scrum Master (CSM) -

Agile Foundation

Bachelor of Science - Communications

Boston University

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Kandise Nagim