Kandiss Freitag
Olathe
Summary
Dynamic sales professional with a proven track record at Nordstrom, excelling in customer service and relationship building. Leveraged strong problem-solving skills to consistently achieve sales targets while fostering a welcoming environment. Expertise in pricing strategies and market analysis from Brown Button Estate Sales enhances my ability to drive revenue and enhance customer satisfaction. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Nordstrom
07.2020 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Lead Fashion Pricer
Brown Button Estate Sales
02.2018 - 06.2020
- Conducted comprehensive market research to identify optimal pricing opportunities.
- Maintained up-to-date knowledge of industry trends, leveraging insights to inform strategic decision-making around pricing initiatives.
- Trained team members on best practices for analyzing price variances and implementing corrective actions.
- Priced and tagged products based on pricing guide and customer inventory to optimize sales volume
- Style and staged each individual sale based on customer inventory and aesthetic.
- Sorted donations to determine value based on style, quality and condition in connection with original value.
Education
MBA - Business Administration
DeVry University
Kansas City, MO05-2017
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Multi-tasking strength
- Relationship building
- Outgoing personality
- Flexible schedule
- Verbal/written communication
- Conflict resolution
- Client service
- Sales expertise
Timeline
Sales Associate
Nordstrom
07.2020 - 08.2022
Lead Fashion Pricer
Brown Button Estate Sales
02.2018 - 06.2020
MBA - Business Administration
DeVry University
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