Kandra Brown
Cuyahoga Falls,OH
Summary
Adept at branch operations management and fostering excellent customer and vendor relations, I significantly enhanced branch productivity and service quality at GO2 Partners. My proficiency in MS Office and strong decision-making abilities led to streamlined processes and cost reductions, showcasing my commitment to efficiency and team collaboration.
Overview
23
23
years of professional experience
Work History
Branch Operations Manager
GO2 Partners, Des Plaines, IL
06.2007 - 04.2024
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Maintained overall branch financial reporting.
- Reviewed and shared historical records, current operational data and forecasting information empowering employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
- Supervised operational procedures that kept employees compliant with company policies and procedures,
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers to enhance customer and employee satisfaction. Establishing clear communication channels and addressing concerns promptly. Resulting in better pricing and improved service quality.
- Oversaw branch maintenance, ensuring optimal functionality of equipment.
- Complied with established Corporate internal controls and policies.
- Supported Corporate initiatives to improve work environment, company culture or overall business strategy.
- Supported Corporate process initiatives and improvements, resulting in increased productivity and reduced operational costs.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Administrative A
Visual Arts Graphic Services
02.2001 - 06.2007
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Stow High School
Stow, OH06-1975
Skills
- Branch operations management
- Customer and vendor relations
- Excellent time management skills
- Proficient in MS office
- Collections
- Documentation
- Project management
- Decision-making
- Excellent work ethic
- Team player
- Attention to detail
- Friendly
Timeline
Branch Operations Manager
GO2 Partners, Des Plaines, IL
06.2007 - 04.2024
Administrative A
Visual Arts Graphic Services
02.2001 - 06.2007
High School Diploma -
Stow High School
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