Kandra Evans
Summary
Dynamic Senior Casualty Claims Adjuster with Georgia Farm Bureau, recognized for enhancing customer satisfaction through effective negotiation and claims investigation. Proven expertise in loss reserving and strong communication skills led to significant cost reductions and successful litigation outcomes, while fostering collaboration across teams to streamline claims processes.
Overview
15
15
years of professional experience
Work History
Senior Casualty Claims Adjuster
Georgia Farm Bureau
01.2010 - Current
- Conducted thorough investigations, including interviews and document analysis, to determine liability and coverage.
- Mitigated potential subrogation losses by identifying and pursuing recovery opportunities from responsible parties.
- Collaborated with legal counsel for successful litigation outcomes in contested claims cases.
- Reduced company expenses for outsourced services by handling complex casualty claims inhouse.
- Negotiated favorable settlements by effectively communicating with all involved parties, including attorneys, medical providers, and insureds.
- Reviewed reserve levels regularly to ensure adequate funds were available for potential losses within assigned caseloads.
- Maintained compliance with state regulations and insurance laws throughout the claims handling process, minimizing risk exposure for the organization.
- Established rapport with agents and brokers to facilitate an efficient flow of information between departments during the claim process.
- Managed a high caseload of complex casualty claims while maintaining accuracy and efficiency.
- Increased customer satisfaction with timely and fair claim settlements.
- Handled large loss exposures with professionalism and composure under pressure, ultimately resolving cases favorably for both company interests and client satisfaction.
- Provided exceptional customer service during the entire claims process, fostering strong relationships with clients and policyholders.
- Evaluated policy coverage, determined liability, and negotiated settlements in a fair and equitable manner, ultimately maximizing client satisfaction.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Education
No Degree -
Mercer University
Macon, GASkills
- Team leadership qualities
- Decision-making
- Attention to detail focus
- Organizational skills development
- Strong communication
- Claims investigation expertise
- Loss reserving expertise
- Teamwork and collaboration
- Customer service
Timeline
Senior Casualty Claims Adjuster
Georgia Farm Bureau
01.2010 - Current
No Degree -
Mercer University
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