Kandra Martin
Miami
Summary
A highly motivated and customer-focused professional with extensive experience. Skilled in problem-solving, conflict resolution, and team collaboration. Adept at managing multiple tasks, maintaining a high level of organization, and contributing to a supportive and productive team atmosphere. Ready to bring strong communication, adaptability, and a positive attitude to make a valuable contribution to your organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dietary Specialist
TrueCore Behavioral Solutions
08.2024 - Current
- Analyzed data related to satisfaction surveys, identifying areas of improvement within the department.
- Streamlined food preparation processes for increased efficiency and improved meal quality.
- Collaborated with healthcare professionals to ensure clients received appropriate nutrition for their medical conditions.
- Participated in interdisciplinary care planning meetings, advocating for patients' nutritional needs throughout their treatment journey.
Customer Service Team Lead
Target
07.2022 - 07.2024
- Providing front desk services to guests
- Processing guest merchandise payments , refunds and account payments
- Acting as an information source on various matters
- Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor
- Key carrier
- Create a scheduling plan in partnership with other leaders based off of monthly and weekly business workload and guest traffic
Remote Customer Service Representative Temp
Conduent
07.2022 - 10.2023
- Maintains a high level of customer service interaction, responding and resolving questions or concerns in a timely manner while following established protocol
- Responds to calls and emails from applicants and client employees to coordinate testing or to lection sites, update candidate or records information, confirm collection details, verify or prepare necessary paperwork
- Greet and help applicants that may need assistance locating a testing site or otherwise need help
- Review system information and paperwork for testing compliance with policy requirements
- Performs a variety of common administrative tasks such as faxing, emailing, entering data, noting conversations, completing forms, etc
- Additional duties as required
Human Resources Manager(PT)
HBCU Shuttle
07.2012 - 07.2022
- Scan document and print files
- Insert customer and account data
- Keep all records confidential
- Generate reports , store completed work in designated locations
- Respond to queries for information and access relevant files
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
- Nurture a positive working environment
- Maintain pay plan and benefits program
Remote Customer Service Representative Temporary
FirstService Residential
06.2021 - 07.2022
- Take inbound/outbound calls from homeowners/residents of rental properties, realtors, REO institutions and respond in a timely manner
- Provide residents with service information and submit work orders as needed
- Coordinate with CM's and Associates regarding unit and community information
- Research information using internal software, available resources and knowledge data base
- Verify and update customer information
Personal Assistant
PARIS HOUSE OF BEAUTY LLC
10.2019 - 06.2021
- Formulating , Shipping , and Packaging products
- Social Media Marketer
- Email management
- Entering data, maintaining databases, and keeping records
- Scheduling appointments, maintaining event calendar, and sending reminders
- Ordering all products and office supplies
- Reviewing reports from internal departments to identify areas for improvement or change
- Managing expenses
- Conducting research on various topics
- Other executive admin responsibilities as needed
Administrative Partner
Baptist Health South Florida
03.2017 - 03.2019
- Provides administrative support to nurse , doctors and vendors
- Ensures adequate level of supplies for department
- Typing, dictation, proofreading, editing and transcribing
- Maintains and tracks invoices
- Reviews and delivers mail
- Be a site contact person
- Represent management staff at meetings and take notes as needed
- Performs other related duties as assigned
Team Leader/Supervisor
Alorica
01.2015 - 12.2016
- Training, coaching, and leading call center representatives as they provide support for customers
- Answering representative's questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees
Cashier
Publix
07.2014 - 04.2015
- Provides premier customer service, including greeting customers and answering their questions
- Handles cash and other forms of tender accurately
- Bags products when necessary
- Maintains a neat and clean register area
- Assists in other duties as assigned
Education
High School Diploma -
Miami Southridge Senior High School
Miami, FL12-2014
Skills
- Dietary Assessment
- Dietary planning
- Food safety
- Customer service
- Communication skills
- Quality assurance
Certification
- Cardio Pulmonary Resuscitation (CPR) / First Aid
- Motivational Interviewing
- Protective Action Response (PAR)
- Trauma-Informed Care
- Crisis Intervention and Management
Timeline
Dietary Specialist
TrueCore Behavioral Solutions
08.2024 - Current
Customer Service Team Lead
Target
07.2022 - 07.2024
Remote Customer Service Representative Temp
Conduent
07.2022 - 10.2023
Remote Customer Service Representative Temporary
FirstService Residential
06.2021 - 07.2022
Personal Assistant
PARIS HOUSE OF BEAUTY LLC
10.2019 - 06.2021
Administrative Partner
Baptist Health South Florida
03.2017 - 03.2019
Team Leader/Supervisor
Alorica
01.2015 - 12.2016
Cashier
Publix
07.2014 - 04.2015
Human Resources Manager(PT)
HBCU Shuttle
07.2012 - 07.2022
High School Diploma -
Miami Southridge Senior High School
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