Kandra Martin
Miami
Summary
A highly motivated and customer-focused professional with extensive experience. Skilled in problem-solving, conflict resolution, and team collaboration. Adept at managing multiple tasks, maintaining a high level of organization, and contributing to a supportive and productive team atmosphere. Ready to bring strong communication, adaptability, and a positive attitude to make a valuable contribution to your organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dietary Specialist
TrueCore Behavioral Solutions
Miami, FL
08.2024 - Current
- Analyzed data related to satisfaction surveys, identifying areas of improvement within the department.
- Streamlined food preparation processes for increased efficiency and improved meal quality.
- Collaborated with healthcare professionals to ensure clients received appropriate nutrition for their medical conditions.
- Participated in interdisciplinary care planning meetings, advocating for patients' nutritional needs throughout their treatment journey.
Customer Service Team Lead
Target
Miami, FL
07.2022 - 07.2024
- Providing front desk services to guests
- Processing guest merchandise payments , refunds and account payments
- Acting as an information source on various matters
- Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor
- Key carrier
- Create a scheduling plan in partnership with other leaders based off of monthly and weekly business workload and guest traffic
Remote Customer Service Representative Temp
Conduent
Miami, FL
07.2022 - 10.2023
- Maintains a high level of customer service interaction, responding and resolving questions or concerns in a timely manner while following established protocol
- Responds to calls and emails from applicants and client employees to coordinate testing or to lection sites, update candidate or records information, confirm collection details, verify or prepare necessary paperwork
- Greet and help applicants that may need assistance locating a testing site or otherwise need help
- Review system information and paperwork for testing compliance with policy requirements
- Performs a variety of common administrative tasks such as faxing, emailing, entering data, noting conversations, completing forms, etc
- Additional duties as required
Human Resources Manager(PT)
HBCU Shuttle
Miami, FL
07.2012 - 07.2022
- Scan document and print files
- Insert customer and account data
- Keep all records confidential
- Generate reports , store completed work in designated locations
- Respond to queries for information and access relevant files
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
- Nurture a positive working environment
- Maintain pay plan and benefits program
Remote Customer Service Representative Temporary
FirstService Residential
Miami, FL
06.2021 - 07.2022
- Take inbound/outbound calls from homeowners/residents of rental properties, realtors, REO institutions and respond in a timely manner
- Provide residents with service information and submit work orders as needed
- Coordinate with CM's and Associates regarding unit and community information
- Research information using internal software, available resources and knowledge data base
- Verify and update customer information
Personal Assistant
PARIS HOUSE OF BEAUTY LLC
Snellville, GA
10.2019 - 06.2021
- Formulating , Shipping , and Packaging products
- Social Media Marketer
- Email management
- Entering data, maintaining databases, and keeping records
- Scheduling appointments, maintaining event calendar, and sending reminders
- Ordering all products and office supplies
- Reviewing reports from internal departments to identify areas for improvement or change
- Managing expenses
- Conducting research on various topics
- Other executive admin responsibilities as needed
Administrative Partner
Baptist Health South Florida
Miami, FL
03.2017 - 03.2019
- Provides administrative support to nurse , doctors and vendors
- Ensures adequate level of supplies for department
- Typing, dictation, proofreading, editing and transcribing
- Maintains and tracks invoices
- Reviews and delivers mail
- Be a site contact person
- Represent management staff at meetings and take notes as needed
- Performs other related duties as assigned
Team Leader/Supervisor
Alorica
Miami, FL
01.2015 - 12.2016
- Training, coaching, and leading call center representatives as they provide support for customers
- Answering representative's questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees
Cashier
Publix
Cutler Bay, FL
07.2014 - 04.2015
- Provides premier customer service, including greeting customers and answering their questions
- Handles cash and other forms of tender accurately
- Bags products when necessary
- Maintains a neat and clean register area
- Assists in other duties as assigned
Education
High School Diploma -
Miami Southridge Senior High School
Miami, FL12-2014
Skills
- Dietary Assessment
- Dietary planning
- Food safety
- Customer service
- Communication skills
- Quality assurance
Certification
- Cardio Pulmonary Resuscitation (CPR) / First Aid
- Motivational Interviewing
- Protective Action Response (PAR)
- Trauma-Informed Care
- Crisis Intervention and Management
Timeline
Dietary Specialist
TrueCore Behavioral Solutions
08.2024 - Current
Customer Service Team Lead
Target
07.2022 - 07.2024
Remote Customer Service Representative Temp
Conduent
07.2022 - 10.2023
Remote Customer Service Representative Temporary
FirstService Residential
06.2021 - 07.2022
Personal Assistant
PARIS HOUSE OF BEAUTY LLC
10.2019 - 06.2021
Administrative Partner
Baptist Health South Florida
03.2017 - 03.2019
Team Leader/Supervisor
Alorica
01.2015 - 12.2016
Cashier
Publix
07.2014 - 04.2015
Human Resources Manager(PT)
HBCU Shuttle
07.2012 - 07.2022
High School Diploma -
Miami Southridge Senior High School