Kandra Nicholson
Customer Service Expert
Washington,DC
Summary
Knowledgeable and dedicated professional with extensive experience in Customer Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Certified Optometric Technician
Americas Best Contacts And Eye Glasses
10.2021 - Current
- Manage administrative duties with phone reception, appointment scheduling and payment processing.
- Conduct pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operate and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Provide patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Train new team members by relaying information on company procedures and safety requirements.
Para-transit Driver
Metro Access
12.2014 - 03.2019
- Followed company policies and procedures and maintained compliance with standards.
- Operated with safety and skill to avoid accidents and delays.
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Worked different route every day based on changing passenger locations and destinations.
Service Desk Coordinator
The Home Depot Inc
05.2012 - 10.2014
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
Certificate of Completion - Cosmetology
Hair Academy II, Inc
Temple Hills, MD09.2021
High School Diploma -
Cesar Chavez Public Charter High School
Washington, DC06.2008
Skills
- Community Outreach
- Youth Rehabilitation
- Administrative Support
- Team Building
- Training and Development
- Event Planner
- Cultural Awareness
Certification
- Maryland State Board License in Cosmetology
- COT - Certified Optometric Technician Level I
- COT - Certified Optometric Technician Level II
Accomplishments
Philanthropy Badge
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPersonal development programsPaid time off401k matchWork from home optionQuote
"The American Dream is a term that is often used but also often misunderstood. It isn't really about becoming rich or famous."
Dorthy Dandridge
Timeline
Lead Certified Optometric Technician
Americas Best Contacts And Eye Glasses
10.2021 - Current
Para-transit Driver
Metro Access
12.2014 - 03.2019
Service Desk Coordinator
The Home Depot Inc
05.2012 - 10.2014
Certificate of Completion - Cosmetology
Hair Academy II, Inc
High School Diploma -
Cesar Chavez Public Charter High School
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