Overview
Work History
Education
Skills
Timeline
Generic

Kandra Powell

Bedford,IA

Overview

13
13
years of professional experience

Work History

Retail Hub Manager

First Interstate Bank
08.2018 - 02.2023
  • Cultivated a positive work environment by fostering open communication, addressing employee concerns proactively, and promoting teamwork across all departments.
  • Collaborated with branch managers in interviewing, hiring and placing staff across 13 branches.
  • Ensured adherence to regulatory requirements and branch security to maintain a safe working environment in each branch.
  • Actively kept up to date on bank regulations to ensure all 13 branches were in compliance of regulations and training.
  • Ensured customer service was at a high level in each branch and helped to resolve any customer concerns or complaints for each branch.
  • Developed new and existing managers with knowledge of essential branch functions.

Branch Manager

Great Western Bank
03.2013 - 08.2018
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer service at the branch by enhancing service quality and resolving client issues promptly.
  • Responsible for interviewing, hiring, and developing branch staff.
  • Evaluated employee performance with appraisals and feedback sessions to facilitate continuous development of skills and banking knowledge within my team.
  • Fostered community relations and coordinated branch activities and outreach within our community.
  • Ensured operation and compliance within the branch.

Personal Banker

Great Western Bank
04.2011 - 03.2013
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Healthcare Recruiter

C&A Industries
03.2010 - 04.2011
  • Developed and maintained a robust candidate database for future job openings, reducing lead time in filling positions.
  • Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
  • Worked daily with client managers to match and present qualified candidates to place in current job openings.
  • Built strong relationships with candidates to ensure an excellent hiring experience.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Worked with operations team members and client manager to help resolve any issues.


Education

Bachelor of Science - Merchandising With Business Minor

Northwest Missouri State University
Maryville, MO
05.2003

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Timeline

Retail Hub Manager

First Interstate Bank
08.2018 - 02.2023

Branch Manager

Great Western Bank
03.2013 - 08.2018

Personal Banker

Great Western Bank
04.2011 - 03.2013

Healthcare Recruiter

C&A Industries
03.2010 - 04.2011

Bachelor of Science - Merchandising With Business Minor

Northwest Missouri State University

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Kandra Powell