Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kandra Taylor

Griffith,Indiana

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

MASTER SERVICE ADVISOR

M&K TRUCK CENTERS
01.2020 - Current
  • Achieved Master Service Advisor status, a prestigious designation recognizing exceptional performance and expertise.
  • Consistently managed customer service requests as a daily task, ensuring timely follow-ups via email, phone, and in-person communication to address all necessary service requests.
  • Provided comprehensive training to fellow employees, ranging from Advisors to Management, and remained available to address any questions or concerns that arose.
  • Successfully analyzed service requests, creating accurate estimates, contacting and following up with outside vendors, investigating issues, problem-solving, and ensuring the final completion of repairs and payment.
  • Completed the rigorous progression from Professional Service Advisor to Master Service Advisor, a globally recognized achievement that qualified our company as an Uptime Center.
  • Spearheaded initiatives to improve our dealership's ranking, successfully propelling us from the bottom 20 to the top 169 out of 200, with continued upward momentum.
  • Demonstrated effective training and onboarding of newly hired employees, ensuring they had the knowledge and skills necessary to excel in their roles.

PATIENT CARE TECHNICIAN

Dyer Health/Superior
01.2019 - 01.2020
  • Excelled in patient care as a Patient Care Technician, demonstrating strong technical skills and compassion.
  • Proactively managed time to collaborate with the team, ensuring all scheduled customer appointments were met.
  • Provided exceptional customer service, assisting with feeding, changing, and check-ups as needed.
  • Consulted with customers to understand their needs, and accurately documented confidential information in software.

PROFESSIONAL SERVICE ADVISOR/PARTS MANAGER

C.R. ENGLAND
01.2013 - 01.2019
  • Consistently exceeded daily customer request targets through efficient fleet repairs.
  • Successfully fulfilled all customer repair estimates.
  • Accurately ordered necessary parts by meticulously managing daily sections within the parts room.
  • Implemented improvements in the parts room, as discussed in weekly meetings, resulting in increased efficiency and organization.

Education

GED -

Texas General Education
01-2009

Skills

  • Microsoft Office
  • Problem-solving
  • Time-Management
  • Training
  • Computer Skills
  • People Skills
  • Self-motivation
  • Active listening
  • Brainstorming
  • Analyzing
  • Strong work ethics
  • Attention to detail
  • Excellent communication
  • Service estimates
  • Service recommendations
  • Handling customer complaints
  • Team player mentality
  • Service scheduling
  • Staff education and training
  • Goal-oriented mindset
  • Performance goals
  • Workflow management
  • Repairs scheduling
  • Data processing
  • Customer relationship management
  • Data entry
  • Records management
  • Service order flow
  • Tech-Savvy
  • Order fulfillment
  • Sales expertise
  • Mechanical aptitude
  • CRM software
  • Call center operations
  • Multitasking and organization

Accomplishments

  • Master Service Advisor 2020-Current
  • Mack OneCall & Volvo OneCall

Timeline

MASTER SERVICE ADVISOR

M&K TRUCK CENTERS
01.2020 - Current

PATIENT CARE TECHNICIAN

Dyer Health/Superior
01.2019 - 01.2020

PROFESSIONAL SERVICE ADVISOR/PARTS MANAGER

C.R. ENGLAND
01.2013 - 01.2019

GED -

Texas General Education

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Kandra Taylor