Kandra Tijerina
Amarillo,Tx
Summary
To obtain a position in an office environment with room to grow within the company. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Business administration professional with strong focus on team collaboration and achieving results. Adept at managing office operations, coordinating schedules, and streamlining processes to enhance productivity. Reliable and adaptable, capable of responding to changing needs effectively. Strong communication, organizational, and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Medical Receptionist
Top of Texas Orthopedics
09.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Bookkeeper
United Supermarkets
10.2023 - Current
- Handle Day to day task deposits, data entry, money handling, front end customer service processing Bill helping guest, process documents to send over to Corporate in good timely manner
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
Tax Preparer
Preferred Income Tax Service
12.2021 - Current
- Prepared individual and business tax returns, work is seasonal and I still have my position within company.
- Provided timely responses to client inquiries, demonstrating a commitment to exceptional customer service.
- Managed a high volume of cases during peak tax season while maintaining attention to detail and accuracy in work product.
- Maintained up-to-date knowledge of ever-changing tax laws, ensuring accurate advice and guidance for clients.
AR Clerk
Auto Inc.
04.2023 - 09.2023
- Process Parts & Service for 4 Companies based in Amarillo daily breakdown & deposits
- Cash handle over $10,000.00 plus in deposits daily & Bank EFT Funding for all 4 Stores
- AR Accounts when payment is received
- Must CAP in CDK Software
- Process Tax Forms such as TAX ID numbers
- Daily emails & Excel Spreadsheets
Dental Billing Specialist
APDO
06.2020 - 01.2023
- Beginning in call center rep and was promoted to billing coordinator, made appointments and handled billing.
- Developed comprehensive understanding of medical terminology and coding systems to accurately translate services provided into billable charges on patient accounts.
- Coordinated with clinical teams to ensure proper documentation was received for accurate coding and claim submissions, reducing delays in reimbursements.
Tax Preparer
Siempre Tax
12.2018 - 04.2021
- Prepared individual and business tax returns, work was seasonal.
- Provided exceptional customer service by promptly responding to inquiries regarding tax return process or status updates.
- Developed trust among clientele through transparent communication during every step of preparation process.
- Demonstrated adaptability by quickly adjusting to evolving software platforms used for electronic filing of taxes.
Property Manager
NL Investments LLC
03.2014 - 06.2020
- Was responsible for day to day activities, processed payments, deposits, and weekly reports for multiple properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Education
ASSOC IN BUSI ADMIN - Business Administration
AMARILLO COLLEGE
AMARILLO,TX05.2028
GED -
AMARILLO COLLEGE
AMARILLO,TX03.2019
Skills
- Patience and Empathy
- Reliability and punctuality
- Professionalism and Courtesy
- Cash handling expertise
Languages
Spanish
Full Professional
Timeline
Medical Receptionist
Top of Texas Orthopedics
09.2024 - Current
Bookkeeper
United Supermarkets
10.2023 - Current
AR Clerk
Auto Inc.
04.2023 - 09.2023
Tax Preparer
Preferred Income Tax Service
12.2021 - Current
Dental Billing Specialist
APDO
06.2020 - 01.2023
Tax Preparer
Siempre Tax
12.2018 - 04.2021
Property Manager
NL Investments LLC
03.2014 - 06.2020
ASSOC IN BUSI ADMIN - Business Administration
AMARILLO COLLEGE
GED -
AMARILLO COLLEGE
References
UPON REQUEST
Skillsabilities
Experience in working with PI and having face to face contact with customers, knowledge in HIPPA laws, and the importance of working with delicate information., Have held several management positions and am familiar with what it takes to work effectively in a team and can adapt to fast paced environments quickly., I have been promoted in all the positions I have held. I am a hard worker and do well in office environments that have the opportunity for growth. I take instructions well and learn new systems and processes with ease.
References
UPON REQUEST
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