Summary
Overview
Work History
Education
Skills
Timeline

Kandra Williams

Jacksonville,FL

Summary

Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Capable of maintaining medication controls and patient confidentiality, as well as monitoring employee performance, maintaining customer satisfaction and updating billing systems. Well-organized and diligent pharmacy management professional with good verbal and written communication skills.

Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.

Overview

10
10
years of professional experience

Work History

Pharmacy District Manager

SEGrocers
05.2021 - 12.2023
  • Evaluated employee performance regularly, identifying top talent for promotion or additional responsibilities within the organization.
  • Organized quarterly meetings with store managers to discuss progress towards company goals as well as addressing any challenges faced by individual locations.
  • Implemented a district-wide customer loyalty program, resulting in increased repeat business and brand recognition throughout the region.
  • Increased customer satisfaction by ensuring timely medication delivery and consistently providing exceptional service.
  • Established strong relationships with pharmaceutical representatives, negotiating favorable pricing agreements and securing promotional support.
  • Implemented safety protocols to ensure proper handling, storage, and disposal of medications, reducing risks within each pharmacy location.
  • Reduced operational costs through diligent expense tracking and implementation of cost-saving measures.
  • Collaborated with store managers to develop strategic plans for increasing sales and profitability within the district.
  • Enhanced pharmacy efficiency by streamlining inventory management processes and implementing innovative ordering systems.
  • Analyzed market trends to identify growth opportunities and developed targeted marketing campaigns that increased foot traffic in pharmacies throughout the district.
  • Managed budgeting process for multiple locations, ensuring financial stability without sacrificing quality of service or patient care standards.
  • Provided regular coaching and mentoring sessions for pharmacy staff members, fostering a positive work environment that encouraged professional development.
  • Led successful initiatives focused on improving pharmacy workflow processes, resulting in decreased wait times for customers.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.

Regional Pharmacy Clinical Service Manager

Walmart
05.2017 - 05.2021
  • Collaborated with other healthcare professionals to develop comprehensive care plans for patients with complex needs.
  • Championed innovations in treatment modalities by staying current on industry trends and incorporating relevant advancements into practice settings.
  • Implemented new protocols for better patient care, resulting in a decrease in hospital-acquired infections.
  • Provided direct supervision to clinical staff as needed, offering guidance on case management strategies and performance expectations.
  • Fostered strong relationships with community partners, expanding access to resources and support services for patients and families.
  • Developed training programs for clinical staff, increasing efficiency and fostering professional growth.
  • Improved patient satisfaction by streamlining clinical operations and enhancing communication between staff members.
  • Advised on budget development and financial management, ensuring the availability of funds for essential clinical services.
  • Participated in the recruitment, hiring, and onboarding of new team members, ensuring a seamless transition into their clinical roles.
  • Evaluated program effectiveness using data-driven methodologies, leading to informed decision-making and strategic planning.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

Pharmacy Manager

Walmart Pharmacy
08.2015 - 05.2017
  • Trained pharmacy interns and newly hired pharmacy technicians
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration
  • Recommended OTC devices or medication options to help mitigate individual symptoms
  • Discussed medical histories with patients in effort to provide most effective medical advice
  • Ordered all pharmacy supplies and kept check on inventory levels
  • Developed policies and procedures for effective pharmacy management
  • Vaccinated patients to provide immunity against influenza, pneumonia and other diseases
  • Implemented procedures necessary for compounding, mixing, packaging and labeling

Interim Pharmacy Supervisor

Walmart Pharmacy
06.2016 - 12.2016
  • Ensured that all pharmacy procedures complied with regulatory guidelines and safety practices
  • Collaborated with store manager to maintain daily operations
  • Developed policies and procedures that would streamline pharmacy management and make it more efficient
  • Developed policies and procedures for effective pharmacy management
  • Recruited and interviewed job applicants to add expertise and talent to pharmacy staff
  • Supported pharmacists with day-to-day activities and pharmacy office management functions

Pharmacist

CVS Pharmacy
08.2013 - 06.2016
  • Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients
  • Maintained appropriate records and completed reports as necessary
  • Collaborated with physicians and other medical professionals to discuss and carry out orders
  • Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions
  • Advised patients on medication side effects and contraindications and explained how to properly take medicine
  • Ordered supplies and medications to maintain inventory levels
  • Created and modified weekly schedules for all staff
  • Worked with automated dispensing systems and other pharmacy automation systems as required by department
  • Taught patients how to use devices such as glucose meters
  • Supervised and coached team of pharmacy technicians and trainees
  • Counseled patients regarding proper intake of medications

Education

Doctor of Pharmacy - Pharmaceutical Sciences

Florida Agricultural And Mechanical University, Tallahassee, FL
05.2010

Skills

  • Clinical Quality Improvement
  • Clinical training
  • Assisting pharmacists
  • Clinical management
  • Clinical planning
  • Pharmacist support
  • FL Licensed Pharmacist

Timeline

Pharmacy District Manager - SEGrocers
05.2021 - 12.2023
Regional Pharmacy Clinical Service Manager - Walmart
05.2017 - 05.2021
Interim Pharmacy Supervisor - Walmart Pharmacy
06.2016 - 12.2016
Pharmacy Manager - Walmart Pharmacy
08.2015 - 05.2017
Pharmacist - CVS Pharmacy
08.2013 - 06.2016
Florida Agricultural And Mechanical University - Doctor of Pharmacy, Pharmaceutical Sciences
Kandra Williams