Kandrah Michaels
Washington,DC
Summary
Dedicated Front and Back Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front and Back Office Lead Medical Assistant
Concentra Urgent Care
07.2023 - Current
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Demonstrated expertise in phlebotomy, specimen collections, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Completed EKGs and other tests based on patient presentation in office.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Printed prescription requests and queries in compliance with practice protocol.
- Received and routed laboratory results to correct clinical staff members.
Front Desk Medical Receptionist
Anne Arundel Dermatology Association
07.2021 - 07.2023
- Greet and Check-In/Check-Out patients.
- Prepare patient charts and verify insurance coverage.
- Verify insurance coverage and patient information and ensure the accuracy of the information entered into the electronic medical record system (EMA,NexGen).
- Answer phones and schedule appointments.
- Maintain strict confidentiality related to medical records and other data. Comply with all company policies and procedures.
- Collect copays and other patient balances.
- Maintain strict confidentiality related to medical records and other data.
- Use computer system to generate information necessary for billing, including insurance and PCP information.
- Reconcile daily charges and cash, checks, and bankcard payments.
- Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Printed prescription requests and queries in compliance with practice protocol.
- Received and routed laboratory results to correct clinical staff members.
Front Desk Medical Receptionist
Ft Washington Health Center
08.2019 - 05.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Completed and filed financial documentation for accounting purposes.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Education
Associate of Applied Science - Medical Assisting
MedTech College
Washington, DC08.2013
High School Diploma -
Tall Oaks High School
Bowie, MD05.2008
Skills
- Patient confidentiality
- Front Office Management
- Immunization Administration
- Patient Care Coordination
- HIPAA Compliance
- Adaptable to change
- Venipuncture techniques
- Patient Flow Management
- Data Entry
- Appointment Setting
- Prioritizing stat orders
- Customer Service
- Clinical Documentation
Certification
- American Heart Association BLS Certified
Timeline
Front and Back Office Lead Medical Assistant
Concentra Urgent Care
07.2023 - Current
Front Desk Medical Receptionist
Anne Arundel Dermatology Association
07.2021 - 07.2023
Front Desk Medical Receptionist
Ft Washington Health Center
08.2019 - 05.2021
Associate of Applied Science - Medical Assisting
MedTech College
High School Diploma -
Tall Oaks High School
- American Heart Association BLS Certified
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