Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Andryscik

Willowick,OH

Summary

Professional counselor with solid foundation in youth development and emotional support. Strong skills in active listening, conflict resolution, and mentoring. Known for collaborative approach, adaptability, and focus on achieving positive outcomes. Highly reliable, effective communicator, and skilled at fostering supportive environment.

Overview

10
10
years of professional experience

Work History

Merchandise Team Leader

American Eagle Outfitters, Inc
05.2023 - Current
  • Streamlined communication channels among team members, promoting operational efficiency across all merchandising activities.
  • Enhanced employee engagement through regular feedback sessions, fostering a positive work environment focused on continuous improvement.
  • Reduced out-of-stock instances by closely monitoring replenishment processes, ensuring prompt restocking of high-demand items.
  • Developed comprehensive seasonal merchandise plans with a focus on maximizing revenue opportunities.
  • Analyzed market trends and customer preferences to inform data-driven decision-making in merchandise selection and presentation strategies.
  • Accelerated sell-through rates by designing eye-catching window displays that captured customer attention.
  • Contributed to higher overall store ratings through exceptional leadership of the merchandise team.
  • Coached and mentored team members, enhancing their skills in merchandising techniques and customer service excellence.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Behavioral Health Specialist III

Ohio Guidestone
07.2022 - 05.2023
  • Monitor client symptoms as well as response to treatment; communicate changes with treatment team to ensure immediate and appropriate interventions.
  • Develop and maintain a service relationship with client, family, and caregivers to provide them support as appropriate.
  • Coordinate community resources including school, referral sources and outpatient behavioral health providers to ensure continuity of care.
  • Acts as an advocate for the client as needed.
  • Provide crisis intervention consultation in times of emergencies for coordination and assistance in crisis management and stabilization as needed.
  • Facilitate appointments to ensure overall physical well-being including basic, mental health and substance use needs.
  • Review Diagnostic Evaluation and additional assessments, to aid in the ongoing development and implementation of a client’s individualized treatment plan (ITP).
  • Perform related administrative responsibilities; maintain client information, reports, records, and other documents.
  • Respond timely to emails and phone calls.
  • Attend and participate in various trainings and meetings.
  • Communicate with other agencies, departments, and vendors regarding required paperwork, contract compliance and consult with other county agencies and/or supportive services as necessary.
  • Accurately and promptly, document and maintain the confidentiality of client and family interactions including, legal, financial, and clinical documentation within agency guidelines.
  • Provide TBS services.

Merchandise Leader

American Eagle Outfitters
06.2021 - 06.2022
  • Developed seasonal promotional campaigns that drove increased sales during peak shopping periods.
  • Fostered a positive working environment that encouraged collaboration between team members ultimately contributing towards overall success.
  • Collaborated with other department leaders to implement successful cross-selling strategies.
  • Enhanced visual merchandising, resulting in a more attractive store environment and higher customer engagement.
  • Increased employee productivity through effective task delegation and time management techniques.
  • Created an efficient merchandise allocation system, ensuring optimal inventory levels across all locations.
  • Optimized store layout for enhanced customer experience and increased foot traffic.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.

Stock Lead

American Eagle Outfitters
01.2020 - 06.2021
  • Assisted in annual physical inventory counts ensuring accuracy and compliance with company guidelines.
  • Managed returns processing effectively by inspecting damaged items, updating inventory records, and initiating refunds or exchanges as appropriate.
  • Identified opportunities for process improvement within the stockroom operations to enhance efficiency and productivity.
  • Implemented merchandising strategies to maximize product visibility on the sales floor while adhering to planograms and visual guidelines set forth by corporate headquarters.
  • Streamlined shipment processing by coordinating with delivery teams and promptly unpacking incoming merchandise.
  • Improved inventory accuracy by conducting regular stock audits and maintaining organized storage areas.
  • Enhanced customer satisfaction by efficiently managing stock levels and ensuring product availability on the sales floor.
  • Maintained effective communication with sales staff regarding product availability, shipment arrivals, and merchandise-related inquiries.
  • Supervised stock crew associates in daily replenishment, storage management and merchandising.
  • Managed shipment receiving, processing and storage under tight timelines.
  • Trained stock team in merchandising, storage management and customer service.

Brand Ambassador

American Eagle Outfitters
09.2019 - 01.2020
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Provided exceptional customer service, addressing concerns and ensuring satisfaction with purchased products.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.

Omni Associate

JCPenney
12.2018 - 08.2019
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Product Consultant

Sephora inside JCPenney
05.2018 - 12.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Developed lasting relationships with clientele through exceptional service and follow-up communication, fostering trust in recommendations.
  • Handled client inquiries professionally and efficiently while maintaining a friendly demeanor at all times.
  • Increased sales through effective upselling of makeup products and services.

Cashier

JCPenney
10.2017 - 05.2018
  • Built relationships with customers to encourage repeat business.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Babysitter

Self Employed
01.2016 - 01.2018
  • Played games, worked on puzzles, and read books to young children.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Prepared healthy, age-appropriate snacks and meals.
  • Communicated positively with children and guardians.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Communicated with parents regarding children's progress and development, raising any issues.

Education

Bachelor of Arts - Psychology

Kent State University
Kent, OH
05.2022

Associate of Arts -

Lakeland Community College
Willoughby, OH
05.2018

High School Diploma -

Eastlake North High School
Eastlake, OH
05.2018

Skills

  • Time management
  • Positive communication styles
  • Problem solver
  • Team player
  • People person
  • Flexible
  • Adaptable

Timeline

Merchandise Team Leader

American Eagle Outfitters, Inc
05.2023 - Current

Behavioral Health Specialist III

Ohio Guidestone
07.2022 - 05.2023

Merchandise Leader

American Eagle Outfitters
06.2021 - 06.2022

Stock Lead

American Eagle Outfitters
01.2020 - 06.2021

Brand Ambassador

American Eagle Outfitters
09.2019 - 01.2020

Omni Associate

JCPenney
12.2018 - 08.2019

Product Consultant

Sephora inside JCPenney
05.2018 - 12.2018

Cashier

JCPenney
10.2017 - 05.2018

Babysitter

Self Employed
01.2016 - 01.2018

Bachelor of Arts - Psychology

Kent State University

Associate of Arts -

Lakeland Community College

High School Diploma -

Eastlake North High School

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