Kandus Jacobs, RN
Gower,MO
Summary
Accomplished Clinical Team Manager with a proven track record at Hospice Partners Of America, enhancing care quality and staff competency through effective leadership and decision-making. Spearheaded quality improvement initiatives, significantly boosting patient satisfaction and staff morale. Expert in care coordination and clinical leadership, adept at fostering interdisciplinary collaboration and compliance.
Overview
9
9
years of professional experience
Work History
Charge Nurse
Wathena Health & Rehab
01.2024 - Current
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Branch Director/Interim Administrator
Traditions Health Care
05.2021 - 12.2023
- Conducted audit inspections and independent checks to verify parts and materials.
- Supported department of 48 employees by answering questions and providing one-on-one mentoring.
- Negotiated contracts with vendors to secure favorable terms for the branch''s procurement needs.
- Enhanced branch performance by implementing effective management strategies and streamlining operations.
- Led a team of professionals to deliver exceptional customer service, resulting in increased client satisfaction scores.
- Conducted regular performance evaluations for staff members, providing constructive feedback and facilitating professional development opportunities.
- Cultivated a positive work environment that fostered collaboration, teamwork, and high employee morale.
- Monitored processes and procedures, verifying department compliance with CMS/Medicare regulations.
- Managed branch budget effectively, ensuring optimal resource allocation and cost control measures were in place.
- Oversaw risk management initiatives for the branch to minimize losses and maintain compliance with regulatory standards.
- Implemented comprehensive employee training programs to improve staff skills, productivity, and retention rates.
- Coordinated with corporate leadership to align branch goals with company objectives, ensuring a unified business strategy across all locations.
- Facilitated community outreach events to enhance brand visibility and establish strong local presence within targeted markets.
- Developed internal talent by identifying high-potential employees for leadership roles within the organization''s succession plan.
Clinical Team Manager
Hospice Partners Of America
03.2017 - 04.2021
- Provided expert guidance on complex cases, offering consultative support to clinicians during difficult decision-making processes.
- Developed comprehensive training programs that enhanced staff competency levels in various clinical procedures.
- Led quality improvement initiatives, identifying areas for improvement and implementing strategic action plans to address deficiencies.
- Coordinated interdisciplinary care plans, fostering collaborative partnerships between nursing, medical, and ancillary staff.
- Reduced turnover rates by actively addressing employee concerns and implementing targeted retention strategies.
- Increased patient satisfaction ratings through attentive listening skills and active engagement in addressing concerns or complaints.
- Ensured regulatory compliance by conducting thorough audits of clinical documentation and processes.
- Enhanced teamwork and collaboration among staff members by implementing regular team meetings and open communication channels.
- Boosted staff morale, promoting a positive work environment through recognition programs and ongoing support.
- Improved patient care by overseeing the daily activities of a clinical team, ensuring adherence to established protocols.
Charge Nurse
Sangre De Cristo Hospice
05.2015 - 02.2017
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Educated family members and caregivers on patient care instructions.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Monitored patient reactions after administering medications and IV therapies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Education
Certificate - Paramedic
NS Hillyard Technical School
Saint Joseph, MOBachelor of Science - Nursing
Missouri Western State University
Saint Joseph, MO12.2007
Skills
Decision-Making
Clinical Leadership
Care Coordination
Team Leadership
Medication Administration
Staff Supervision
Staff Scheduling
Direct Patient Care
Duty delegation
Plan of Action Implementation
Employee performance
Care Quality Evaluation
Accomplishments
Proficient in:
Suncoast
HCHB
Consolo
MUSE
Workday Payroll
QAPI Coordinator
Chart Audit
Received the Recognition for Resilience Award 2020 from Three Oaks Hospice (formerly Hospice Partners of America)
References:
Amy Warden- Marketing Executive (Traditions Health)
816-294-1931
Rachel Justice - Medical Records Specialist (Traditions Health)
816-261-2294
Chrissy Reeves- RNCM (Traditions Health)
816-341-0421
Carol Nance- RNCM (Hospice Partners of America)
816-244-4003
Timeline
Charge Nurse
Wathena Health & Rehab
01.2024 - Current
Branch Director/Interim Administrator
Traditions Health Care
05.2021 - 12.2023
Clinical Team Manager
Hospice Partners Of America
03.2017 - 04.2021
Charge Nurse
Sangre De Cristo Hospice
05.2015 - 02.2017
Certificate - Paramedic
NS Hillyard Technical School
Bachelor of Science - Nursing
Missouri Western State University
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