Summary
Overview
Work History
Skills
Personal Information
Languages
Projects
Certification
Languages
Timeline
Generic
KANDY Gilbert

KANDY Gilbert

Augusta,GA

Summary

Results-driven Team Manager known for high productivity and efficient task completion. Possess specialized skills in team leadership, conflict resolution, and strategic planning. Experience stepping into roles and responsibilities to quickly making positive changes to drive company success. Focused on using training, mentorship and curiosity to further my career journey.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Team Manager

Carenet Health
01.2022 - Current
  • Developed and implemented strategies to improve team performance.
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
  • Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
  • Resolved conflicts between team members in a timely manner to maintain harmony within the team.
  • Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
  • Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
  • Established effective communication channels between departments to ensure information is shared accurately and efficiently.

Engagement Specialist

Carenet Health
08.2021 - 03.2022
  • Conducted outbound calls to existing and potential customers to promote products or services.
  • Maintained updated knowledge of company products and services policies.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Verified accuracy of all data input into Careportal system prior to submission.
  • Developed positive relationships with customers through friendly interactions.

Customer Service Representative

SYKES
05.2015 - 01.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Implemented innovative methods for streamlining the customer service process.
  • Performed administrative tasks such as SOP reviews, updating databases and generating reports. Attention to detail was paramount to success

Emergency Roadside Assistant

Alpine Access
07.2005 - 05.2015
  • Provided emergency roadside assistance services to stranded motorists, including jump-starting batteries, changing tires, and delivering fuel.
  • Communicated effectively with customers regarding estimated wait time, cost of services rendered, and any additional charges incurred due to parts replacement or labor costs beyond original estimate.
  • Collaborated closely with co-workers during busy shifts in order to provide timely response times for customer requests.

Administrative Assistant/Convention Coordinator

EIFS Industry Members Association (EIMA)
04.1997 - 07.2005
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Compiled data from various sources into organized reports for review by management team.
  • Managed database systems containing customer contact information.
  • Provided administrative support to the executive team, including preparing for organizational events, catering, conference meeting setup, scheduling meetings, and managing calendars.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

Skills

  • Operations Management
  • Coaching
  • Teamwork
  • Project Management
  • Effective Communication
  • Detailed Oriented
  • Critical Thinking
  • Succession Planning
  • Operational Excellence
  • Process Improvement
  • Microsoft Suite
  • Windows proficient
  • Time Management

Personal Information

Title: TEAM MANAGER OF OPERATIONS

Languages

  • English
  • Korean

Projects

Karteria, 08/01/2022, 10/01/2022

Certification

  • Data Analytics: Dashboard vs Data Stories

Languages

English
Professional
Korean
Professional

Timeline

Team Manager

Carenet Health
01.2022 - Current

Engagement Specialist

Carenet Health
08.2021 - 03.2022

Customer Service Representative

SYKES
05.2015 - 01.2017

Emergency Roadside Assistant

Alpine Access
07.2005 - 05.2015

Administrative Assistant/Convention Coordinator

EIFS Industry Members Association (EIMA)
04.1997 - 07.2005

Similar Profiles

CREATE PROFILE
KANDY Gilbert