Kandyce Clemens
Tacoma,WA
Summary
Results-oriented individual with a strong background in team leadership, implementing efficient strategies, excellent customer service, and warehouse operations. Seeking a position that allows for leveraging skills to enhance customer satisfaction and optimize warehouse processes. Committed to driving operational excellence and achieving measurable results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Bartender
Top Gun Bar and Grill
08.2019 - 01.2025
- As a server in a high volume restaurant I was in charge of maintaining a professional work environment in sometimes unpredictable circumstances.
- Managed parties of up to 50 people and up to 12 tables at a time.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Contributed to inventory management by monitoring stock levels.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Managed cash bank and stocked pull-tab bar to prepare for both opening and closing operations.
Server/Bartender
Roadhouse Bar and Grill
01.2014 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Proficiently operated POS systems to take and manage orders, communicate and make menu modifications, and money transactions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships. Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Successfully managed up to 25 customers on game nights.
Education
Associates Degree -
Pierce College
Puyallup, WA01.2016
G.E.D. -
Pierce College
Puyallup, WA01.2012
Skills
- Managed pull tabs bar which includes money transactions, staff support, resolving issues with food and drinks, wait times, and offering timely solutions to customer grievances
- Sales
- Upselling products
- Maintained high sales productivity
- Knowledgeable on new products
- Clear and concise communication
- Provides a positive attitude while deescalating tense situations
- Willing to fill in when needed to maintain healthy work environment for guests and coworkers
- Trained in several positions to achieve the knowledge and skills to lead such as opening and closing shifts, bartending, serving, pull tabs, and expo
Certification
- Certified , [Pallet Jack and forklift], [Costco] - [2016]
Timeline
Server/Bartender
Top Gun Bar and Grill
08.2019 - 01.2025
Server/Bartender
Roadhouse Bar and Grill
01.2014 - 01.2019
Associates Degree -
Pierce College
G.E.D. -
Pierce College
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