KANDYCE Gamble
Hattiesburg,MS
Overview
15
15
years of professional experience
Work History
Assistant Director of McNair Scholars Program
The University Of Southern Mississippi
Hattiesburg , MS
12.2022 - Current
- Recruitment efforts: Coordinates classroom visits, participates in campus-wide events, creates recruitment activities, interviews and selects scholars, coordinates interdepartmental collaboration
- Strategic communication: Marketing, Maintains website, updates, and revises communication materials, develops social media content calendar, curates content, distributes communication to various channels, utilizes content management tools like Canva and Sprout Social
- Customer Service to students: De-escalated problematic student concerns, maintaining a calm, friendly demeanor.
- Records management: Builds the program’s file plan system, and maintains records that document students’ eligibility status, academic progress, and important administrative files. Administers alumni surveys to collect and file data to aid APR. Develops and maintains scholar and faculty mentor handbooks.
- Program Management: Organizes cultural activities, team building exercises, induction ceremonies, workshops, graduate school visits, guest lectures, Black History Month Programming, McNair Annual Symposium, and interdepartmental collaboration.
- Teaching/Advising: Teaches GRD 450, which educates scholars about the systematic research process, which includes selecting a research topic, designing the research proposal, producing a literature review, and navigating the IRB process. Teaches, GRD 451, a summer course that guides students in the completion of the McNair research projects while administering GRE preparation and also teaches students about the graduate admission process (securing funding, personal statements, financial literacy etc.)
- Management: Supervises McNair graduate assistants; and coordinates communication with McNair Faculty mentors.
Coordinator of Marketing and Web Support
The University Of Southern Mississippi
Hattiesburg, MS
01.2022 - 12.2022
- Coordinates, develops, manages, and assesses the overall internal and external marketing, including the department's operational budgets and communication functions.
- Develops, coordinates, and implements influential advertising techniques and marketing strategies based on current trends and industry indicators to positively affect the occupancy of the facilities, as well as the usage of services and participation in residence education programs.
- Establishes and maintains mutually beneficial relationships with campus and community partners and other stakeholders. Works to improve communication and knowledge of services between Housing and Residence Life and the other Division of Student Affairs departments.
- Maintains, updates, and works to improve the department's website to ensure it is visually appealing, easy to navigate, and up-to-date with technical/marketing trends.
- Initiates and oversees department programming advertising contracts as well as the design, production, printing, and publications of all advertisements, departmental displays, campus publications, newsletters, handbooks, posters, flyers, postcards, direct mail pieces, promotional items, etc., and ensures that the department complies with the University graphic standards. Orchestrates all special events for the department. Supports and participates in the marketing of the department at annual recruitment events and orientations
- Develops and manages the department’s social and digital media presence.
Human Resource Assistant
The University of Southern Mississippi
Hattiesburg, MS
05.2021 - 12.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- First point of contact for any HR inquiries
- Assists all employees in completing new hire paperwork
(i.e. I-9, tax forms) - Perform administrative duties, such as maintaining employee database and sorting emails for the HR department
- Maintain proper records of employee attendance and leaves
- Assist HR Manager in policy formulation, hiring and salary administration
- Submit online job postings, shortlist candidates and schedule job interviews
- Coordinate orientation and training sessions for new employees
- Ensure smooth communication with employees and timely resolution to their queries
- Marketing updated content
Graduate Research Assistant
The University of Southern Mississippi
Hattiesburg, MS
08.2020 - 05.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations as an assistant.
- Prepared and edited reports, presentations, and articles using MS Word and PowerPoint.
- Analyzed data to assist professors with various projects such as applied research
- Completed daily administrative tasks for professors as directed.
Bank Teller
Wells Fargo
Hattiesburg, MS
02.2019 - 03.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
- Maintained optimal financial controls by securing funds and making accurate transactions
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
General Associate
Life way Christian Store
Hattiesburg, MS
03.2018 - 06.2019
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Marketing: Discussed, organized, and set up new marketing content for customers each month on updated content
- Facilitated communication through effective management of incoming correspondences, including phone calls, emails, and letters
- Achieved results in ambiguous environments with high level of accuracy and attention to detail
- Kept the reception area clean and organized to offer a positive first impression to every visitor.
English Tutor
The University of Southern Mississippi
Hattiesburg, MS
08.2015 - 05.2016
- Asked questions to determine the service needs of students and accurately input information into spreadsheets to keep up with their progress.
- Microsoft Office
- Revised papers
- Built student self-confidence by working through concepts of writing and using positive reinforcement techniques.
- Collaborated with students to identify educational goals and initiated strategies to keep plans on track.
Crewmember
Raising Cane's
Hattiesburg, MS
05.2015 - 05.2016
- Focused on giving exceptional customer service to our guests and taking/fulfilling their orders.
- Followed company safety standards for food quality and sanitation procedures.
- Served orders to customers at windows, counters, and tables.
- Boosted customer satisfaction by quickly addressing and resolving complaints about food or service.
Photo Sales and Production Clerk
Discovery
Orlando, FL
05.2014 - 07.2014
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Built sustainable relationships and engaged customers by going the extra mile.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
- Marketing
- Photo printing, organization, and packaging.
- Customer Service.
- Park guide.
Resident Assistant
The University of Southern Mississippi
Hattiesburg, MS
08.2013 - 12.2013
- Planned family-oriented events among residents.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Completed routine rounds, checking with residents to meet care needs.
- Solved complaints of residents.
- Active listening.
- Recorded paperwork concerning each resident on the hall.
Teller/Customer Service Representative
Unique's Bill Payment Center
Greenville, MS
05.2009 - 07.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Processed cash withdrawals.
- Delivered prompt, accurate and excellent customer service.
- Compiled and maintained monetary and non-monetary reports and records.
- Processed Western Union services.
Education
Doctorate of Education - Higher Education Administration
12.2024
Master's Degeree - Higher Education (Student Affairs Admin) M.Ed.
Bachelor of Science in Advertising - Minor: Spanish
Skills
- Team Player
- Active Listener
- Strong Work Ethic
- Time Management
- MS Office Proficient
- Detail-oriented
- Inputting and Proofreading data
- Good Written and Communication Skills
- Creating Websites
- Program Management
- Adhering to Confidentiality Regulations
- Diverse Student Populations
- Tutoring and Coaching
- Student Engagement and Success
- Public Speaking
- Administrative Presentations
- Excellent Customer Service
- Time Management
- Microsoft Office, Written and Communication Skills
Timeline
Assistant Director of McNair Scholars Program - The University Of Southern Mississippi
12.2022 - Current
Coordinator of Marketing and Web Support - The University Of Southern Mississippi
01.2022 - 12.2022
Human Resource Assistant - The University of Southern Mississippi
05.2021 - 12.2021
Graduate Research Assistant - The University of Southern Mississippi
08.2020 - 05.2021
Bank Teller - Wells Fargo
02.2019 - 03.2021
General Associate - Life way Christian Store
03.2018 - 06.2019
English Tutor - The University of Southern Mississippi
08.2015 - 05.2016
Crewmember - Raising Cane's
05.2015 - 05.2016
Photo Sales and Production Clerk - Discovery
05.2014 - 07.2014
Resident Assistant - The University of Southern Mississippi
08.2013 - 12.2013
Teller/Customer Service Representative - Unique's Bill Payment Center
05.2009 - 07.2011
The University of Southern Mississippi - Doctorate of Education, Higher Education Administration
The University of Southern Mississippi - Master's Degeree, Higher Education (Student Affairs Admin) M.Ed.
The University of Southern Mississippi - Bachelor of Science in Advertising, Minor: Spanish
Internship
Whole Armor Church of God in Christ Advertising/Marketing Department
January 2016-Currently
Responsibilities included:
Social Media Management and Operation:
- Overseeing the social media strategy for the company ensuring it aligns with the company's brand.
- Keeping up to date with advances in social media technology and the latest social media platforms.
- Ensuring that approaches to social media are relevant and appropriate for each medium.
- Reporting social media mentions of the brand internally providing useful feedback of product to the marketing teams.
- Engaging with consumers through the use of social media.
Marketing Campaign Team for a relaunch of the church's name change:
- Help develop the marketing strategy for new and existing products and work closely with product management team to define new marketing materials.
- Assisting with implementation of the Marketing strategy - including campaigns, events, digital marketing, PR and ensuring that the marketing objectives are implemented by the marketing team.
- Manage social media presence and direct programs to improve social mediareputation and recognition.
Completed Sale Goals:
Each member was asked to sell $200 in ads. Selling the most ads, I sold a total of $525 within a two weeks time frame.
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