Kandyce Williams
Belleville
Summary
Competent individual knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
20
20
years of professional experience
1
1
Certification
Work History
FSP Crisis Care Case Manager
Hoyleton Youth And Family Services
01.2023 - Current
- Participated in clinical supervision to maintain professional development.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Completed psychosocial evaluations and needs assessments.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Managed caseload to satisfy multiple patients with diverse needs.
Juvenile Probation Officer
Clayton County Government
01.2022 - 12.2022
- Improved juvenile probation outcomes by implementing evidence-based practices and individualized case management plans.
- Enhanced community safety by closely monitoring and supervising juveniles on probation, ensuring compliance with court-ordered conditions.
- Strengthened family dynamics for successful rehabilitation by providing resources and support to both juveniles and their families.
- Reduced recidivism rates through targeted interventions and appropriate referrals to community-based programs.
- Conducted thorough assessments of juvenile offenders to determine risk levels, needs, and appropriate supervision strategies.
Case Management/ Customer Service Representative
Centenne
04.2021 - 10.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Shelter Coordinator
Peoria Rescue Ministries
05.2020 - 07.2021
- Improved shelter operations by streamlining intake processes and implementing efficient record-keeping systems.
- Enhanced the safety of shelter residents by conducting regular risk assessments and updating emergency procedures accordingly.
- Managed a team of staff and volunteers, providing training and support to maintain high-quality services for shelter residents.
- Implemented new policies that resulted in an increased number of successful transitions from the shelter into stable housing situations.
- Provided crisis intervention services when required, ensuring immediate safety for all involved individuals before connecting them with appropriate supports or referrals if needed.
Behavioial Health Technician
Illinois Department of Corrections
11.2020 - 05.2021
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Conducted assessments for accurate diagnoses, leading to the development of personalized treatment plans.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
Family Development Specialist
PCCEO
04.2019 - 02.2020
- Enhanced family development programs by conducting comprehensive research and recommending evidence-based strategies.
- Improved access to community resources for families by developing strong relationships with local organizations and agencies.
- Assisted families in setting realistic goals, leading to increased self-sufficiency and improved quality of life.
- Provided consistent support for families through regular home visits, phone calls, and follow-up meetings.
- Collaborated with multidisciplinary teams to develop comprehensive service plans tailored to the unique needs of each family.
Foster Care Placement Worker
The Center for Youth & Family Solutions
12.2017 - 05.2019
- Improved family reunification rates by conducting regular home visits and providing support to foster parents.
- Enhanced the well-being of children in care through comprehensive case management and individualized service plans.
- Collaborated with multidisciplinary teams for effective decision-making on child placements and permanency planning.
- Streamlined documentation processes, ensuring timely submission of reports and assessments.
- Developed positive relationships with foster families by offering ongoing guidance, training, and resources.
Health Emergency Preparedness Planner/ MRC Coordinator
Public, Peoria City
09.2016 - 12.2017
- Streamlined workflow processes for improved team productivity and project outcomes.
- Enhanced project efficiency by developing and implementing effective planning strategies.
- Meet Grant Deliverables (PHEP, CRI)/ Public Health Response
- Collaboration with County Key Partners (Emergency Operation Plans)
- Development/ Management of Peoria Medical Reserve Corps
Emergency Service Case Manager/ Disaster Relief Coordinator
Peoria Salvation Army
05.2013 - 06.2016
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Assessments and Treatment plans
- Emergency Supportive Services
- Meet/ Prepare Reports & Grant Deliverables (United Way, FEMA, FDAP)
Clerical Staff/ Employment Assistant/ Site Supervisor
Tri County Urban League
06.2004 - 12.2012
- Developed and maintained positive relationships with clients and other stakeholders.
- Supervised training of 15-20 Adults in safety practices and procedures on worksite.
- Reviewed and authorized time and attendance records.
- Conflict Resolution
- Mediator
Education
Bachelor's Degree of Criminal Justice - Criminal Justice
Eureka College
Eureka, ILAssociates Degree of Criminal Justice - Criminal Justice
Illinois Central College
East Peoria, ILMaster of Public Administration - Public Administration
Capella University
Minneapolis, MN05.2018
Skills
- Strategic Planning
- Schedule Development
- Crisis Handling
- Conflict Resolution
- Executive Support
- Policy Writing
- Patient Communication
- Data Collection
- Discharge Documentation
- Trauma-informed care
- Mental health assessment
- Family systems theory
Certification
IM+CANS (Illinois Medicaid CANS) Lifespan Certificate
Blue Cross / Blue Shield Billing Certificate
Burgos Certificate
CARE Training Certificate
TCI Training Certificate
HIPPA Training Certificate
BLS Certificate
Harassment Free Workplace Training Certificate
Fire Prevention & Safety Training Certificate
OIG Rule 50 Recognizing and Reporting Abuse and Neglect Certificate
Mandated Reporter Illinois Certificate
Emergency Preparations Training Certificate
Timeline
FSP Crisis Care Case Manager
Hoyleton Youth And Family Services
01.2023 - Current
Juvenile Probation Officer
Clayton County Government
01.2022 - 12.2022
Case Management/ Customer Service Representative
Centenne
04.2021 - 10.2021
Behavioial Health Technician
Illinois Department of Corrections
11.2020 - 05.2021
Shelter Coordinator
Peoria Rescue Ministries
05.2020 - 07.2021
Family Development Specialist
PCCEO
04.2019 - 02.2020
Foster Care Placement Worker
The Center for Youth & Family Solutions
12.2017 - 05.2019
Health Emergency Preparedness Planner/ MRC Coordinator
Public, Peoria City
09.2016 - 12.2017
Emergency Service Case Manager/ Disaster Relief Coordinator
Peoria Salvation Army
05.2013 - 06.2016
Clerical Staff/ Employment Assistant/ Site Supervisor
Tri County Urban League
06.2004 - 12.2012
Bachelor's Degree of Criminal Justice - Criminal Justice
Eureka College
Associates Degree of Criminal Justice - Criminal Justice
Illinois Central College
Master of Public Administration - Public Administration
Capella University
IM+CANS (Illinois Medicaid CANS) Lifespan Certificate
Blue Cross / Blue Shield Billing Certificate
Burgos Certificate
CARE Training Certificate
TCI Training Certificate
HIPPA Training Certificate
BLS Certificate
Harassment Free Workplace Training Certificate
Fire Prevention & Safety Training Certificate
OIG Rule 50 Recognizing and Reporting Abuse and Neglect Certificate
Mandated Reporter Illinois Certificate
Emergency Preparations Training Certificate
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