Kane Daly
Bellefonte,Pa
Summary
Notable awards and certificates Over 130 positive reviews from clients online.
Property and casualty insured agent.
Personable and dedicated Customer Service Representative with extensive experience in call centers. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Trupanion Pet Insurance
Seattle, WA
03.2020 - 02.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Customer Service Representative
Healthy Paws Pet Insurance
Seattle, WA
01.2020 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Production Manager
Pipe Hitters Union
Austin, TX
08.2019 - 01.2020
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Established and updated production schedules to meet changing demands.
- Managed materials to meet production goals and specific customer demands.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
Waiter
Addie's
Potomac, MD
05.2019 - 08.2019
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Customer Service Representative
Petplan Pet Insurance
Newtown, PA
04.2018 - 03.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Manager
Papa John’s
State College, PA
03.2015 - 02.2018
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained adequate staffing to meet objectives within budget.
Warehouse Worker
TCGplayer
Syracuse, NY
12.2014 - 03.2015
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Shift Leader
Wings Over Happy Valley
State College, Pennsylvania
04.2012 - 12.2014
- Checked orders for quality and completeness.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Manager
Clem's BBQ
State College, PA
03.2009 - 02.2012
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Education
04.2012
Skills
- Customer Relationship Management (CRM)
- Staff Management
- Customer Rapport
- Customer Service
- Product Knowledge
- Creative Problem Solving
- Typing Proficiency
- Computer Proficiency
- Critical Thinking
- Call Management
- Active Listening
References
Heather tuck Htuck526@gmail.com 484-256-3172 Customer advocate lead
Erik Bertelsen 814-360-4520 Kitchen manager
Timeline
Assistant Manager - Trupanion Pet Insurance
03.2020 - 02.2023
Customer Service Representative - Healthy Paws Pet Insurance
01.2020 - 03.2020
Production Manager - Pipe Hitters Union
08.2019 - 01.2020
Waiter - Addie's
05.2019 - 08.2019
Customer Service Representative - Petplan Pet Insurance
04.2018 - 03.2019
Manager - Papa John’s
03.2015 - 02.2018
Warehouse Worker - TCGplayer
12.2014 - 03.2015
Shift Leader - Wings Over Happy Valley
04.2012 - 12.2014
Manager - Clem's BBQ
03.2009 - 02.2012
State College Area High - ,
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