Kane Johnson
Fort Worth,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level information technology position. Ready to help team achieve company goals. Technology-inclined professional that possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Lafferty Construction
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
Patient Care Advocate
Express Scripts
04.2020 - 08.2023
- Verified patient insurance eligibility and entered patient information into system.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Spearheaded initiatives to improve the overall patient experience, resulting in increased satisfaction scores and positive feedback from patients and families.
Manager
Dollar General
02.2017 - 02.2020
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor Of Computer Science - Business Management
Tarrant County College
Fort Worth, TX01.2021
Skills
- Flexible and Adaptable
- Attention to Detail
- Time Management
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Critical Thinking
- Computer Skills
- Organizational Skills
- Verbal Communication
Certification
Comp Tia A+
Comp Tia network +
Currently working on many more to improve my skills.
Timeline
IT Help Desk Technician
Lafferty Construction
10.2023 - Current
Patient Care Advocate
Express Scripts
04.2020 - 08.2023
Manager
Dollar General
02.2017 - 02.2020
Bachelor Of Computer Science - Business Management
Tarrant County College
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