Kanecia Thomas
Millbrook,AL
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at DoorDash through exceptional support and problem-solving abilities. Skilled in multitasking and maintaining a flexible schedule, demonstrated by efficiently managing high-stress situations and improving loyalty. Excelled in time management and verbal communication, achieving notable customer feedback and repeat business.
Overview
2025
2025
years of professional experience
Work History
Cashier
Hardee’s
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Remote Chat Representative
Instacart
12.2021 - Current
- Coordinated with other departments to resolve complex issues efficiently while keeping customers informed about progress updates.
- Streamlined resolution process for common issues, resulting in faster response times and improved customer feedback.
- Trained new hires on company protocols, product offerings, and best practices for effective chat communication.
- Reduced waiting time for customers by consistently meeting or exceeding established response time goals.
Customer Service Representative
DoorDash
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
McDonald's
11.2021 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor Of Nursing - Nursing Practice
Trenholm State Community College
MontgomerySkills
- Time management skills
- Exceptional Customer Support
- Timely Task Completion
- Written and verbal communication
- Problem-solving abilities
- Multitasking
- Flexible Schedule
Timeline
Remote Chat Representative
Instacart
12.2021 - Current
Customer Service Representative
DoorDash
11.2021 - Current
Cashier
McDonald's
11.2021 - 11.2024
Cashier
Hardee’s
Bachelor Of Nursing - Nursing Practice
Trenholm State Community College
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