Aqsa Shaikh
Torrance,CA
Summary
To obtain an opportunity that utilizes my expertise, skills and to build a long-term career by enhancing my professional skills in a dynamic and stable workplace Proactive and upbeat Phone Banker with proven sales and customer relations skills. Approaches every problem analytically and with relationship-driven focus. Consistent in exceeding sales and service expectations.
Overview
5
5
years of professional experience
Work History
Phone Banking Officer/ Outbound
Bank Alfalah
09.2018 - 08.2020
- Enhanced customer satisfaction by efficiently handling high volume of inbound calls and addressing their banking needs.
- Reduced call wait times by prioritizing tasks effectively and managing time efficiently throughout shifts.
- Collaborated closely with colleagues, fostering a positive work environment that led to increased productivity within the team.
Operations Officer- Phone Banking
JS Bank Limited
10.2017 - 12.2017
- Card activation and Blockage report checking - Debit & Credit .
- Cheque book and Stop Payment checking on daily basis.
- File handling of Controls and Operations records.
- Annual fee reversals to be check and process.
- To check all transactions initiated from Phone Banking Center as per Operations Process Flow.
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
- Implemented processes that simplified procedures and reduced average processing time.
Phone Banking Officer
Silk Bank
06.2015 - 09.2017
- Answer incoming calls from customers to take financial requests
- Research required information using available resources
- Provided valuable feedback on customer interactions, helping improve overall service quality and satisfaction levels within the organization
- Provide customers with product and service information
- Identify and escalate priority issues
Education
Bachelor of Arts -
Govt. Girls College Qasimabad
Pakistan07.2022
Skills
- Customer Service
- Relationship Building
- Team Leadership
- Product and Service Sales
- CRM Software
Extra Tasks Performed
Worked as backup of Team Leader Phone Banking & managing floor
Performed operations in call center admin on their daily task
Assisted Complaint management unit as CMU officer in order to minimize the bucket size due to high inflow
Proficiency in Card PRO application and knowledge of Credit Cards retail installments plans and product plans
Languages
English
Full Professional
Urdu
Full Professional
Timeline
Phone Banking Officer/ Outbound
Bank Alfalah
09.2018 - 08.2020
Operations Officer- Phone Banking
JS Bank Limited
10.2017 - 12.2017
Phone Banking Officer
Silk Bank
06.2015 - 09.2017
Bachelor of Arts -
Govt. Girls College Qasimabad