Kaneihja Gallow
Houston,TX
Summary
Proven Office Administration Specialist with a track record of enhancing productivity and streamlining processes at Mr. Clogged Drain. Expert in Microsoft Office and adept in clear communication, I significantly contributed to project management and operational improvements. Leveraging strong organization and critical thinking, I excel in transforming challenges into solutions, evidenced by a consistent record of achieving results.
Overview
8
8
years of professional experience
Work History
Student Administrative Assistant
Inktel Contact Center Solutions
Houston, TX
01.2024 - Current
- Maintained accurate student records, ensuring confidentiality while adhering to university guidelines and regulations.
- Served as a valuable team member in various interdepartmental committees, contributing insight and expertise to support university-wide initiatives.
- Conducted research on behalf of academic staff, collecting data from various sources to support curriculum development efforts.
- Managed incoming correspondence efficiently by sorting mail, responding promptly to emails, and routing phone calls appropriately.
Quality Assurance Specialist
Sutherland Global
Houston, TX
01.2022 - 12.2023
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Office Administration Specialist
Mr.Clogged Drain
Houston, TX
05.2018 - 04.2021
- Strengthened relationships with external stakeholders, coordinating events and collaborating on projects as necessary.
- Streamlined office processes by implementing efficient filing and organization systems.
- Facilitated project completion by assigning tasks to appropriate team members based on skill sets and availability.
- Ensured compliance with industry regulations by staying abreast of updates to relevant legislation.
Collections Agent
ARS National Services
Houston, TX
07.2016 - 11.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
High School Diploma - Business Administration And Management
George Bush High School
Richmond, TX05.2018
Skills
- Note-taking abilities
- Proofreading expertise
- Calendar Management
- Record preparation
- Report Generation
- Budget Tracking
- Strong Organization
- Student Engagement
- Administrative Support
- Project Management
- Performance Improvement
- Data Gathering
- Faculty support
- Progress Reporting
- Administrative tasks
- Research
- Test Administration
- Operations Support
- Test Grading
- Multitasking and Time Management
- Customer Service
- Critical Thinking
- Clear Communication
- Customer and client relations
- Document and File Management
- Office Administration
- Microsoft Office
Timeline
Student Administrative Assistant
Inktel Contact Center Solutions
01.2024 - Current
Quality Assurance Specialist
Sutherland Global
01.2022 - 12.2023
Office Administration Specialist
Mr.Clogged Drain
05.2018 - 04.2021
Collections Agent
ARS National Services
07.2016 - 11.2018
High School Diploma - Business Administration And Management
George Bush High School