Kaneihja Gallow
Houston,TX
Summary
Dynamic professional with a proven track record at Inktel Contact Center Solutions, advocating for equitable education and enhancing student retention through effective problem-solving and relationship building. Skilled in data analysis and communication, I excel in creating inclusive environments and driving program improvements to support diverse learners.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Student Advocate
Inktel Contact Center Solutions
Houston, TX
02.2024 - 03.2025
- Advocated for equitable access to educational opportunities by working closely with school administration to address systemic barriers faced by marginalized populations.
- Evaluated effectiveness of existing programs through data analysis, identifying areas needing improvement or expansion based on observed trends in student outcomes.
- Supported diverse learners by creating inclusive learning environments that accommodated various learning styles and abilities.
- Improved student retention rates by providing one-on-one guidance and assistance in navigating academic challenges.
Quality Assurance Analyst
Sutherland Global
Houston, TX
07.2022 - 12.2024
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Office Administrator
Mr.Clogged Drain
Houston, TX
01.2019 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Shift Leader
Target
Houston, TX
10.2017 - 12.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma - Business
George Bush High School
Richmond, TX06.2017
Skills
- Writing and editing
- Networking and relationship building
- Multicultural competence
- Goal setting and prioritization
- Communication
- Microsoft
- Excel
- Problem solving
- Customer relations
- Critical thinking
- Research and analysis
- Document filing
- Teamwork
- Time management
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Decision-making
- Relationship building
- Emotional support
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
Timeline
Student Advocate
Inktel Contact Center Solutions
02.2024 - 03.2025
Quality Assurance Analyst
Sutherland Global
07.2022 - 12.2024
Office Administrator
Mr.Clogged Drain
01.2019 - 05.2022
Shift Leader
Target
10.2017 - 12.2018
High School Diploma - Business
George Bush High School