Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaneisha Craig

109 Steven St,TX

Summary

Driven and meticulous professional with a proven track record in production support and customer service excellence at Tesla and TTEC. Skilled in inventory monitoring and telephone etiquette, I excel in streamlining production workflows and enhancing customer satisfaction. Demonstrated ability to meet deadlines and improve operational efficiency by leveraging social media promotion and data entry expertise.

Overview

12
12
years of professional experience

Work History

Production Assistant

Tesla
10.2022 - 04.2024

-Perform assembly work

-operate power tools

-assemble parts one vehicle

-Maintain a clean work space

-Help where I was needed

Customer Service Representative

TTEC
06.2018 - 02.2022

- Inbound calls

- Assist members with benefits questions

-placing orders

-tracking orders

-refills with the pharmacies

-get emergency supplies for members that have miss places medication or may have lost it due to a storm

-update address, phone numbers, email addresses, and payment method

-take payments

Customer Service Representative

Cofiroute USA
03.2012 - 09.2017

-Inbound

-Setting up accounts

-looking over bill with member

-comparing plates that's on the account and make sure the plates match whats in the picture to determent rather charge can be file for dispute.

- Go over tolls they took and the amount the was charged on which toll and at what time.

-update anything that needed to be updated

-take payments

Education

High School Diploma -

Taylor High School
Taylor, TX
05.2009

Skills

  • Meeting deadlines
  • Production Support
  • Inventory Monitoring
  • Production Workflow
  • Social Media Promotion
  • Telephone Etiquette
  • Data Entry

Timeline

Production Assistant

Tesla
10.2022 - 04.2024

Customer Service Representative

TTEC
06.2018 - 02.2022

Customer Service Representative

Cofiroute USA
03.2012 - 09.2017

High School Diploma -

Taylor High School
Kaneisha Craig