KANEISHA JACKSON
Memphis
Summary
Dedicated and results-driven professional with experience in training, administration, and operations. Proven track record in coordinating and facilitating employee training across multiple locations, ensuring seamless integration into company operations and culture. Skilled in providing high-level administrative support, including payroll, billing, records management, and preparing confidential reports. Adept at leading employee engagement initiatives, such as Employee Recognition and Suggestion Programs, while fostering positive workplace culture. Strong collaboration and communication skills, with a keen ability to adapt to changing priorities and contribute to team success.
Overview
5
5
years of professional experience
Work History
Training Supervisor
DHL Supply Chain
06.2024 - Current
- Coordinate and facilitate new employee orientation for hourly and salaried staff at 15+ locations across Memphis, TN, Byhalia, MS, and Southaven, MS, ensuring smooth integration into company operations and culture.
- Oversee and maintain training documentation across all sites, ensuring accurate submission, review, and tracking of records in the Electronic Quality Management System (ETQ Reliance).
- Ensure employees are informed of the latest policies, procedures, and company standards to drive operational efficiency.
- Respond to employee inquiries on company policies, benefits, and HR matters, delivering accurate and timely information.
- Deliver corporate-certified training modules that engage employees, reinforce company values, and emphasize key business components.
- Collaborate with site management across all locations to coordinate new hire updates and adapt to changes based on seasonal demand, workflow adjustments, and evolving operational priorities.
Administrative Assistant
DHL Supply Chain
12.2022 - 06.2024
- Provided independent administrative and clerical support under the direction of the General Manager, including records management, billing, payroll, personnel records, and assistance with month-end close procedures.
- Reviewed, processed, and managed weekly payroll for 50+ associates, ensuring accuracy and timeliness.
- Delivered prompt and accurate information on company policies and practices.
- Handled a broad range of highly confidential administrative tasks, exercising initiative and judgment to make independent decisions regularly.
- Prepared a variety of highly confidential, specialized, and recurring reports, including financial data analysis.
- Created, edited, and submitted job postings and offer letters to support recruitment efforts.
- Managed office and warehouse inventory, including ordering, submitting requisitions, stocking, and receiving shipments.
- Acted as the primary point of contact for associates on human resource and employee relations matters.
- Launched and managed the Employee Recognition and Employee Suggestion Programs to enhance engagement and morale.
- Led the Associate Relations Committee, driving site-wide engagement and fostering positive workplace culture.
Tasker
DHL Supply Chain
06.2022 - 12.2022
- Managed the organization and research of returned, missing, and damaged packages within the Warehouse Management System (WMS).
- Planned, allocated, picked, manifested, and closed daily waves of orders to ensure efficient operations.
- Collaborated with cross-departmental management to resolve issues and ensure smooth workflow on a daily basis.
- Provided flexible administrative support to address various operational situations as they arose.
- Oversaw the delegation of material numbers, purchase orders, serial numbers, and other critical data.
Game Operations and Facilities Intern
The University of Arkansas at Little Rock
08.2020 - 12.2020
- Assisted in the day-to-day management of event planning, bookings, and execution to ensure successful event outcomes.
- Provided preparation support to opposing teams before sporting events, outlining game procedures and addressing inquiries.
- Supported the Director and Assistant Director by developing status reports on planning, scheduling, cancellations, and event inquiries.
- Performed daily tasks with accuracy and efficiency, contributing to the smooth operation of the department.
Education
Bachelor of Business Administration - Management, Minor in Human Resources
UA Little Rock
Little Rock, AR05.2022
Skills
- Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
- Oracle (HRMS & Financials)
- Kronos
- SAP Concur
- Mark View
- Electronic Quality Management System (ETQ)
- TalentReef
- Employee Relations & Communication
- Employee Training & Development
- Payroll Processing & Management
- Records Management (Personnel, Billing, Reports)
- Confidential Reporting & Data Analysis
- Inventory Control & Order Planning
- Event Planning & Coordination
Timeline
Training Supervisor
DHL Supply Chain
06.2024 - Current
Administrative Assistant
DHL Supply Chain
12.2022 - 06.2024
Tasker
DHL Supply Chain
06.2022 - 12.2022
Game Operations and Facilities Intern
The University of Arkansas at Little Rock
08.2020 - 12.2020
Bachelor of Business Administration - Management, Minor in Human Resources
UA Little Rock
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