Summary
Overview
Work History
Education
Skills
Timeline
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Kaneisha Robbins

Miami,FL

Summary

Motivated individual with shift lead experience, enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company, and employee needs. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively, driven by a passion for continuous learning and successfully navigating change.

Overview

7
7
years of professional experience

Work History

Shift Leader

Walgreens
10.2021 - 02.2025
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Monitored inventory levels and ordered supplies as needed.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Checked orders for quality and completeness.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Adhered to all health code regulations while preparing food items for customers.
  • Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised the cleaning of restrooms and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Senior Sales Associate

7-eleven
10.2017 - 08.2021
  • Negotiated prices with customers, sustaining credibility of products to reach satisfactory agreements..
  • Replenished and arranged items to maintain appearance.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Resolved customer complaints in a professional manner.
  • Listened to customer needs to identify and recommend best products and services.
  • Demonstrated new products to customers by allowing customers to visually see how products work and by sampling.
  • Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
  • Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
  • Worked effectively in team environments to make the workplace more productive.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.

Education

Miami Northwestern Senior High School
Miami, FL
06.2017

Skills

  • Team leadership
  • Sales and upselling
  • Sales reporting
  • Assigning work
  • Staff engagement
  • Problem-solving
  • Shift leadership
  • Conflict resolution
  • POS system operation
  • Shift checklists
  • Upselling
  • Retail loss prevention
  • Customer service
  • Excellent people skills
  • Teamwork and collaboration

Timeline

Shift Leader

Walgreens
10.2021 - 02.2025

Senior Sales Associate

7-eleven
10.2017 - 08.2021

Miami Northwestern Senior High School

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Kaneisha Robbins