Kaneisha Robbins
Miami,FL
Summary
Motivated individual with shift lead experience, enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company, and employee needs. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively, driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Shift Leader
Walgreens
2021.10 - 2025.02
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Utilized POS systems efficiently for order processing and inventory management.
- Monitored inventory levels and ordered supplies as needed.
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Maintained positive working relationship with fellow staff and management.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised the cleaning of restrooms and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Handled emergency situations with composure and in accordance with company guidelines.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Senior Sales Associate
7-eleven
2017.10 - 2021.08
- Negotiated prices with customers, sustaining credibility of products to reach satisfactory agreements..
- Replenished and arranged items to maintain appearance.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Resolved customer complaints in a professional manner.
- Listened to customer needs to identify and recommend best products and services.
- Demonstrated new products to customers by allowing customers to visually see how products work and by sampling.
- Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
- Worked effectively in team environments to make the workplace more productive.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Education
Miami Northwestern Senior High School
Miami, FL06.2017
Skills
- Team leadership
- Sales and upselling
- Sales reporting
- Assigning work
- Staff engagement
- Problem-solving
- Shift leadership
- Conflict resolution
- POS system operation
- Shift checklists
- Upselling
- Retail loss prevention
- Customer service
- Excellent people skills
- Teamwork and collaboration
Timeline
Shift Leader
Walgreens
2021.10 - 2025.02
Senior Sales Associate
7-eleven
2017.10 - 2021.08
Miami Northwestern Senior High School