Kaneishia Staton
Wilson,NC
Summary
Dedicated customer service professional whom prides on patient satisfaction, goal driven with strong communication, time management, and organizational skills.
Overview
19
19
years of professional experience
Work History
Office Manager
Ideal Dental
Wilson, NC
06.2024 - Current
- Supervise staff members, organize schedules, and delegate tasks.
- Audit patient accounts and submit all changes to accounts to RCM via email.
- Send MSI tickets to have insurances verified for patients' upcoming appointments.
- Attend weekly regional meetings to discuss the businesses' wins and areas of opportunity.
- Audit schedules weekly to ensure the office is profitable.
- Submit prior approvals to Medicaid and private PPO insurances on behalf of patients as well check eligibilty for Medicaid guests prior to visit.
Office Manager
Stansell Dentistry Associates
Knightdale, NC
02.2023 - 06.2024
- Train and provide support to the staff to maintain a healthy environment.
- Interviewing, hiring, and terminating employees based on the betterment of the office.
- Credentialing of doctors, new and existing, with all PPO insurances and NC Medicaid.
- Submit or void prior approvals to Medicaid and private insurances for services to be rendered.
- Follow up on claims from the outstanding claims report, and submit any necessary correspondence needed.
- Work Accounts Receivable once a week and follow up with calls regarding any outstanding balances after insurance payments are posted.
- Assist the front desk with scheduling, rescheduling, canceling, and confirming appointments.
- Provide new hires with onboarding paperwork, benefits package, and employee manuals. Also, assist with direct deposit for payroll.
- Enter 1099s into the payroll database for any temporary workers or working interviews.
- Order Nitrous and Zoom whitening kits based on office needs.
Office Administration/AR Coordinator
Wake Orthodontics and Pediatric Dentistry
Raleigh, NC
09.2020 - 02.2023
- Scheduled, rescheduled, canceled, and confirmed patient appointments based on their dental concerns and preferences.
- Provided information about frenectomies and provided patients with ADA forms for reimbursement after the procedure.
- Submitted prior approvals to Medicaid for patients needing a frenectomy.
- Answered incoming calls to assist with general information, questions, concerns, and scheduling.
- Worked AR reports twice a week and followed up with any courtesy calls regarding accounts.
- Checked patients in and verified insurance for current visit. Checked patients out, collecting any co-pays that may be due for the current visit.
Business Assistant
Forestville Road Dental Care
Wake Forest, NC
12.2019 - 09.2020
- Scheduled, rescheduled, canceled, and confirmed patient appointments based on their dental concerns and preferences
- Answered incoming calls to assist with general information, questions, concerns, and scheduling.
- Called insurance agents to obtain a complete breakdown of benefits for upcoming patient appointments.
- Assisted with calling on the outstanding claims report, following up on any claims unpaid over 60 days.
- Assisted with AR reports and courtesy calls regarding accounts.
- Checked patients in and out using the 13-dot system (patient to clinical transfer system).
- Presented treatment plans as needed following doctor exams.
- Ran End of Day and calculated daily revenue.
Front Desk Receptionist
Affordable Dentures and Implants Daniel Driskill, DDS.
Durham, NC
10.2017 - 11.2019
- Scheduled, rescheduled, cancelled, and confirmed patient appointments based on their dental concerns and preferences.
- Answered incoming calls to assist with general information, questions, concerns, and scheduling.
- Obtained insurance information from patients and contacted insurance for a full breakdown of benefits prior to insurance.
- Created chart numbers, filed charts, and assisted with purging charts.
- Assisted with adjusting dentures and consultations, if needed.
Team Lead
Affordable Care (Support Center)
Raleigh, NC
01.2017 - 10.2017
- Coached and developed a team of 8-10 Patient Services Representatives (PSRs) to handle inbound and outbound calls, along with scheduling and handling difficult patients.
- Assisted in the interviewing stages for potential candidates through strategic questioning and direct conversation.
- Monitored and evaluated PSR performance every week and held weekly one-on-one meetings to follow up regarding performance.
- Attended Team Leadership meeting to gain knowledge of ways to grow.
Patient Services Representative (PSR)
Affordable Care (Support Center)
Raleigh, NC
08.2016 - 01.2017
- Scheduled, rescheduled, cancelled, and confirmed patient appointments based on their dental concerns and preferences using the PS360 system.
- Answered incoming calls to assist with general information, questions, concerns, and scheduling.
- Assisted with new hire training classes each quarter to share my experiences and knowledge of the company.
- Assisted with projects in the office as needed.
Customer Service Representative (Shipping)
Asmo North Carolina
Statesville, NC
11.2015 - 08.2016
- Documented all activity of production staff to ensure quality of product was assembled correctly.
- Coordinate products to be shipped according to the shipping date using the 'first in, first out' rule.
- Assisted with repackaging products, removed, and documented damaged product.
Fabric Clerk
Staffing Iredell- Custom Products
Mooresville, NC
09.2013 - 10.2015
- Prepared, counted, and organized fabric to be distributed to seamstress for a textile company
- Sorted, counted, packaged, and labeled products to be processed for distribution
- Inspected products to ensure all quality standards were being met for the customer
Cashier
McDonalds (Mike Neador Region)
Mooresville, NC
03.2008 - 09.2013
- Took orders and assisted with bagging the food and fixing drinks.
- Welcomed customers, as well as provided a welcoming environment in the lobby.
- Attended team meetings once a month regarding production.
- Opened up the store each morning and assisted with drawer count with the supervisor on duty.
Floater
Food Lion
Mooresville, NC
01.2006 - 03.2008
- Stocked and organized shelves according to designated aisle.
- Scanned and bagged groceries for customers.
- Operated store cash register and assisted with drawer count at the beginning and end of each shift.
Education
Trade Certification - CNA
Kittrell Job Corp
Kittrell10-2012
Diploma -
South Iredell High School
Statesville, NCSkills
- Customer Service
- Insurance Verification
- Operations Management
- Billing
- Expense Reporting
- Administrative Support
- Supply Management
Timeline
Office Manager
Ideal Dental
06.2024 - Current
Office Manager
Stansell Dentistry Associates
02.2023 - 06.2024
Office Administration/AR Coordinator
Wake Orthodontics and Pediatric Dentistry
09.2020 - 02.2023
Business Assistant
Forestville Road Dental Care
12.2019 - 09.2020
Front Desk Receptionist
Affordable Dentures and Implants Daniel Driskill, DDS.
10.2017 - 11.2019
Team Lead
Affordable Care (Support Center)
01.2017 - 10.2017
Patient Services Representative (PSR)
Affordable Care (Support Center)
08.2016 - 01.2017
Customer Service Representative (Shipping)
Asmo North Carolina
11.2015 - 08.2016
Fabric Clerk
Staffing Iredell- Custom Products
09.2013 - 10.2015
Cashier
McDonalds (Mike Neador Region)
03.2008 - 09.2013
Floater
Food Lion
01.2006 - 03.2008
Trade Certification - CNA
Kittrell Job Corp
Diploma -
South Iredell High School
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