Kanequa Cross
Monroe,LA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 2 years.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Everise United Healthcare
08.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Assisted with medical coding and billing tasks.
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
Cashier Supervisor
Team Toyota
06.2021 - 08.2023
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Collaborated closely with other department supervisors in cross-training initiatives designed to enhance overall store flexibility during busy periods.
Store Manager
Cricket Wireless
01.2017 - 03.2019
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
Neville High School
Monroe, LA05.2017
Skills
- Insurance Verification
- Payment Collection
- Medical Transcription
- Mail Management
- Medical Charting
- Medical Billing
- Appointment Setting
- Front Desk Operations
- Medical Billing and Coding
- Microsoft Office
- Active Listening
- Customer Service
- Attention to Detail
Timeline
Medical Receptionist
Everise United Healthcare
08.2023 - Current
Cashier Supervisor
Team Toyota
06.2021 - 08.2023
Store Manager
Cricket Wireless
01.2017 - 03.2019
High School Diploma -
Neville High School
Similar Profiles
Christopher FerulloChristopher Ferullo
Dental Customer Support Representative at United Healthcare through EveriseDental Customer Support Representative at United Healthcare through Everise
Rachal TrillerRachal Triller
Licensed Practical Nurse/Nurse Case Manager at United Health Group/United HealthcareLicensed Practical Nurse/Nurse Case Manager at United Health Group/United Healthcare
CYNTHIA BLACKCYNTHIA BLACK
Medicare Sales Agent at United Health Group-United Healthcare, And IngenixMedicare Sales Agent at United Health Group-United Healthcare, And Ingenix
Derriohn Dunn, SrDerriohn Dunn, Sr
Recovery Operator at Bears Towing and RecoveryRecovery Operator at Bears Towing and Recovery
Sydney ScottSydney Scott
Residential Assistant at ULM Residential LifeResidential Assistant at ULM Residential Life