Kanesha Hill
Summary
Dynamic professional with a proven track record in property management and hospitality, honed at Greystar/Related and Sheraton/Marriott. Excelled in streamlining leasing processes and enhancing customer service, demonstrating meticulous attention to detail and strong interpersonal skills. Proficient in Yardi software, with a knack for fostering positive relationships and achieving operational excellence.
Overview
32
32
years of professional experience
Work History
Assistant Community Manager
Greystar/Related
08.2023 - Current
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
Assistant Manager
Evolve
05.2015 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Leasing and Marketing Manager
Greystar/Related
08.2019 - 08.2023
- Streamlined leasing processes to improve efficiency, reducing wait times for prospective tenants and increasing overall satisfaction.
- Implemented customer service training programs for leasing staff members, emphasizing the importance of attentive listening skills when addressing tenant inquiries or concerns.
- Negotiated lease terms with prospective tenants, securing favorable agreements that benefited both parties while meeting company goals.
Sheraton/Marriott
Sales, Executive Housekeeper, Front Desk Agent
07.1993 - 09.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Arts - Psychology
Johnson C. Smith University
Charlotte, NC06-1998
High School Diploma -
Oak Hill Academy
Mouth Of Wilson, VA08-1993
Skills
- Payment processing
- Property management
- Records and database administration
- Expertise in [software]
- Hospitality and accommodation
- Meticulous and detail-oriented
- Yardi software proficiency
- Strong interpersonal skills
Timeline
Assistant Community Manager
Greystar/Related
08.2023 - Current
Leasing and Marketing Manager
Greystar/Related
08.2019 - 08.2023
Assistant Manager
Evolve
05.2015 - 09.2023
Sheraton/Marriott
Sales, Executive Housekeeper, Front Desk Agent
07.1993 - 09.2019
Bachelor of Arts - Psychology
Johnson C. Smith University
High School Diploma -
Oak Hill Academy
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