Kanesha Hosch
Charlotte,NC
Summary
Flexible team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with several years of experience taking food orders and operating cash registers. Offering exceptional communication and multitasking abilities. Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
6
6
years of professional experience
Work History
Team Member
Maple Street Biscuit
Concord, North Carolina
05.2024 - Current
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to achieve daily goals.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Collaborated with team members to maximize productivity and efficiency.
- Provided customer service support to ensure satisfaction.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Monitored expiration dates on food items for freshness assurance.
- Assisted customers with product selection and ordering process.
- Answered phone calls regarding inquiries about products or services.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Addressed customer needs, responding to specific requests.
- Looked for ways to go above and beyond job requirements.
- Built and maintained working relationships with peers and upper management.
Scaler
Brakebush Brothers
Mocksville, NC
01.2022 - 03.2023
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized various software and tools to streamline processes and optimize performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Manager
Little Caesars Pizza
Salisbury, North Carolina
07.2021 - 12.2022
- Conducted regular performance reviews for employees to identify areas of improvement.
- Established processes for monitoring customer satisfaction levels.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Shift Leader
Bojangles'
Spencer, NC
03.2019 - 10.2022
- Resolved customer complaints promptly and professionally.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Adhered to all health code regulations while preparing food items for customers.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Assisted in training new employees on shift operations.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Monitored employee performance and provided feedback for improvement.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Monitored inventory levels and ordered supplies as needed.
- Checked orders for quality and completeness.
- Delegated tasks to employees and monitored activities and task completion.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Supervised and led employees to maintain productivity and customer service levels.
- Managed daily workflow and scheduled staff for adequate coverage.
- Assisted general manager with operations game plan and company initiatives implementation.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Upheld company standards and compliance requirements for operations.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Handled emergency situations with composure and in accordance with company guidelines.
- Utilized POS systems efficiently for order processing and inventory management.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
BBA - Business Administration
Strayer University
Charlotte03-2026
High School Diploma -
Salisbury High School
Salisbury06-2013
Skills
- Customer service
- Team building
- Inventory management
- Project management
- Data analysis
- Employee training
- Conflict resolution
- Computer skills
- Collaboration and teamwork
- Sales expertise
- Relationship building
- Verbal and written communication
- Cash handling
- Positive attitude
- Adaptability and flexibility
- Willingness to learn
- Teamwork and collaboration
Timeline
Team Member
Maple Street Biscuit
05.2024 - Current
Scaler
Brakebush Brothers
01.2022 - 03.2023
Assistant Manager
Little Caesars Pizza
07.2021 - 12.2022
Shift Leader
Bojangles'
03.2019 - 10.2022
BBA - Business Administration
Strayer University
High School Diploma -
Salisbury High School
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