Kanesha Thomas

• Researched and responded to inquiries from customers regarding their cases or the status of payments.
• Performed data entry tasks into a computerized system used for tracking customer information related to child support cases.
• Maintained contact with employers regarding employment verification, wage withholding orders, and payment status updates.
• Uploaded documents to attorneys representing custodial parties in court proceedings relating to child support matters.
• Prepared, reviewed, and maintained accurate case files and records.
• Analyzed financial information related to income, assets, expenses, and liabilities of non-custodial parents.
• Reviewed court orders for accuracy and completeness of child support requirements.
• Attended training courses on new legislation or changes to existing regulations affecting the administration of child support services.
• Monitored compliance with court orders by verifying that payments are received within specified timelines.
• Assessed eligibility for public assistance programs such as Temporary Assistance for Needy Families.
• Conducted outreach activities in local communities to promote awareness about available services and resources related to child support enforcement.
• Adhered strictly to confidentiality guidelines when handling sensitive client information.
• Enforced collection activities on delinquent accounts such as wage garnishment or property liens when necessary.
• Created reports detailing activities such as caseload statistics, arrears balances, collections history.

• Scanned documents into digital format for archiving purposes.
• Managed daily workflow of office operations such as ordering supplies, maintaining equipment, organizing files.
• Monitored and recorded incoming and outgoing mail; distributed mail to designated departments or personnel.
• Received telephone calls; transferred callers to appropriate staff members; took messages when necessary.
• Checked accuracy of data entered into database system; made corrections where needed.
• Maintained records of office activities, including filing, archiving, preparing documents, scheduling appointments and meetings.
• Printed out documents as requested by management team or other staff members.
• Proofread documents prior to submission ensuring accuracy in grammar, spelling and formatting.

• Ensured compliance with company policies and regulations related to customer service operations.
• Provided expertise on product knowledge, services, policies and procedures to customers.
• Analyzed customer data to provide insights on trends, preferences and needs.

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• Trained and managed a team of five front-end leads.
• Evaluated customer feedback and identified areas for improvement in product design.
• Assisted senior management in decision making by providing insights into customer requirements.
• Identified areas for improvement in user interface design.
• Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
• Created and optimized employee schedules for shift coverage.
• Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.