Kanesha Washinghton

• Assist with recruitment, post job advertisements, manage the new hire process, and conduct new hire orientations.
• Provide guidance to employees on HR policies and procedures, and assist with investigating employee complaints and grievances.
• Maintain accurate and confidential employee records in HRIS databases and physical files, ensuring compliance with legal and regulatory requirements.
• Support the administration of employee benefits and payroll.
• Assist in developing and implementing HR policies, monitoring adherence to employment laws, and ensuring compliance.
• Perform general administrative support for the HR department, which may include processing requests and preparing reports.

• Protect Clients Confidential information to prevent misuse and support their

personal privacy.

• Utilize CRM software to manage client data, resolve issues, generate reports, and develop clients' relationships.
• Monitor accounts for irregularities and detect suspicious account activity by following banking procedures.
• Process deposits, withdrawals, and ACH transfers and wire transfers for clients accurately.
• Mitigate risk by ensuring that all internal policies and guidelines are followed.
• Inform clients how to safely interact with their online banking system, follow policy to identify potential fraudulent activity.
• Partner with internal and external clients as well with stakeholders to maintain strong relationships.
• Resolve Client issues by finding immediate solutions and decreasing escalations to the executive office.
• Attained 98% Customer satisfaction rate in branch feedback surveys by delivering

on time and high-quality service.

• Serve as a role model for ethical behavior and compliance with all laws, regulations, and policies.
• Assist the Bank Manager in leading, directing, and motivating tellers to provide quality customer service that meets or exceeds bank standard.
• Maintain an effective and controlled environment by adhering to all security procedures and completing required audits.
• Investigate and resolve customer complaints in a prompt and professional manner.
• Actively recruited and oversaw training for all new branch employees.
• Support staff results by communicating job expectations and planning, monitoring, and appraising job results.

Conducted monthly audits and prepare for annual audits to ensure bank was in compliance.

• Created sales action plans to consistently meet employee retention, profit,

customer experience and lending goals.

• Provided first rate customer service by identifying and addressing clients concerns and inquires.

• Complied with regulatory requirements including Bank secrecy Act, Anti Money

Laundering, OFAC, and Privacy Act.

• Assisted Client's in establishing banking deposit accounts by opening checking,

savings, certificate of deposits, and IRAs in client central Program.

• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Assisted customers during loan and account application process, and closed

consumer, real estate and mortgage loans in accordance with internal as well as federal policies and procedures.

• Initiated wire transfers and conducted teller transactions while providing excellent customer service.