Kaneshia Afi
Glen Burnie
Summary
Enthused individual demonstrating bold vision, attention to detail and dynamic interpersonal talents trained in First Aid, CPR and recreation oversight. Diligent about enforcing rules and skilled in motivating staff. Accomplished in keeping business fun, engaging and profitable for all stakeholders. Seeking to acquire and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Illusion Restaurant and Bar
10.2024 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Prepared garnishes by evenly slicing and pitting fruits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bar Manager
Juicy King Seafood Restaurant
05.2022 - Current
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Created special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar, menu options, and providing effective food recommendations for guests.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Polished glassware bussed tables and removed debris to keep customer areas clean.
- Handled over $1500 cash on daily basis, which built trustworthiness and loyalty with owners.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Merged productivity initiatives while complying with restaurant policies and procedures.
- Determined business needs by acquiring client feedback for process improvements.
- Checked ID cards and verified bar guests were of legal age.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
Server Shift Leader
JB Atlantic Restaurant And Grill
02.2022 - 06.2023
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Checked identification for minimum age for sale of alcoholic beverages.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used slow periods to restock supplies, ice, clean menus, and fulfilled bar-back duties.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep dining room and work areas clean.
Front End Supervisor
Fort Meade Commissary
07.2016 - 03.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Created employee schedules to align coverage with forecasted demands.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Submitted reports to senior management to aid in business decision-making and planning.
- Strategically scheduled 30 team members to maintain optimal staffing at all times.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Athletic Conditioning And Coaching
Glenville State College
Glenville, WV12.2021
Some College (No Degree) - General Studies
Baltimore City Community College
Baltimore, MD06.2018
High School Diploma - undefined
Old Mill High School
Millersville, MD06.2016
Skills
- First Aid and CPR
- Liquor restocking
- Maintaining a clean bar
- Safe service compliance
- Mixology
- Public speaking
- Staff education and training
- Operations support
- Handling difficult customers
- Inventory
- Anticipating guest needs
- Documentation proficiency
- Adept at conflict resolution
- Bar restocking
Certification
CPR Training
Hobbies and Interests
Mixology,
Languages
English
Full Professional
Timeline
Bartender
Illusion Restaurant and Bar
10.2024 - Current
Bar Manager
Juicy King Seafood Restaurant
05.2022 - Current
Server Shift Leader
JB Atlantic Restaurant And Grill
02.2022 - 06.2023
Front End Supervisor
Fort Meade Commissary
07.2016 - 03.2022
Some College (No Degree) - General Studies
Baltimore City Community College
High School Diploma - undefined
Old Mill High School
Bachelor of Science - Athletic Conditioning And Coaching
Glenville State College
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