Kaneshia Beck
Douglasville,GA
Summary
Proven track record in enhancing patient and customer experiences, notably at Aetna Healthcare, by streamlining processes and leveraging expertise in insurance verification and patient confidentiality. Demonstrated ability to manage sensitive information and improve operational efficiency, achieving significant reductions in wait times. Skilled in both rapid data entry and maintaining high stress tolerance, consistently delivering results beyond expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Health Concierge
Aetna Healthcare
06.2023 - Current
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Managed sensitive information with discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
- Assisted patients in navigating complex insurance processes, alleviating stress and promoting financial wellbeing.
- Promoted adherence to treatment plans by reminding patients of appointments or medication schedules as necessary.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
- Developed and implemented customized service plans to meet customer needs.
Inventory Specialist
Walgreens
11.2019 - 06.2023
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Performed data entry and completed proper paperwork.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Teller
Brinks
02.2014 - 08.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Calculated fees due, interest and change for customer transactions.
- Generated monthly reports on customer activity and customer feedback.
Education
Certificate - Medical Administrative Assistant
Everest College
Atlanta, GA02.2014
High School Diploma -
Mariner High School
Everett, WA08.2006
Skills
- Patient confidentiality
- Office Administration
- Insurance Verification
- Data entry proficiency
- Health insurance plan knowledge
- Customer Service
- Calm and Effective Under Pressure
- Punctual and Hardworking
- Documenting and Recording Information
- Insurance verifying
- Transaction processing accuracy
- Goal-oriented focus
- Patience and Empathy
- Stress Tolerance
- Rapid 10-key data entry
- Rapid data entry skills
Timeline
Health Concierge
Aetna Healthcare
06.2023 - Current
Inventory Specialist
Walgreens
11.2019 - 06.2023
Teller
Brinks
02.2014 - 08.2018
Certificate - Medical Administrative Assistant
Everest College
High School Diploma -
Mariner High School
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