Kanesia Brown
Kissimmee,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Holiday Inn Express
Orlando, FL
06.2024 - Current
- Answer any questions guests have
- Answer the phone and direct them to the correct place
- Follow company policies and procedures
- Check guests into and out of the hotel
- Take care of any needs the guest has
- Schedule transportation for guests
- Create a memorable experience for the guests
- Keep accurate account of reservations
- Engage with a variety of customers in a professional manner
- Remain calm under pressure
- Exhibit problem solving skills in difficult situations
- Safeguard guest information
- Maintain the welcome desk with a professional appearance
Reimbursement Specialist
CareMetx, LLC
Orlando, FL
06.2023 - Current
- Identifying methods of payment for patients
- Correlating insurance coverage with services to be provided
- Managing financial and medical records
- Medical coding
- Review records, coding and billing practices to ensure compliance
- Preparation and review of insurance claims
- Submit insurance claims to insurance carriers
- Follow up on unpaid claims
- Invoice preparations
Behavioral Health Technician
Advent Health Orlando
Orlando, FL
10.2022 - 12.2022
- Work with doctors, nurses, and other health professionals to provide care to patients suffering from a variety of behavioral conditions
- Help to implement treatment plans and work one-on-one with patients
- Maintain strict confidentiality
- Collect and record data on patient behavior
- Collaborate, communicate, and assist with the training of clients, parents, and staff
- Provide a safe and supportive environment for patients and family
Lead
AllianceRx Walgreens Prime
Orlando, FL
10.2016 - 07.2022
- Assist the Member Service team supervisor in providing coaching and technical/procedural knowledge to the team
- Monitor and track both AllianceRx and contractors adherence in IEX to ensure they are adhering to their NICE/IEX schedule
- Communicate daily game plan to the team
- Perform periodic side by side to recognize training opportunities
- Provide support to the Members Service team; handle escalated calls/complaints, as needed
- Act as a liaison between departments to resolve customer inquiries and complaints
- Make recommendations to Leadership on areas of improvement within the department to make a more successful team
Cashier
Nike Retail
Orlando, FL
08.2015 - 11.2020
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Answering customer inquiries regarding Nike goods and services, helping shoppers locate items, recommending suitable products, organizing merchandise on the sales floor, and assembling in-store displays
- Sales associates also clean work areas and perform cashier duties as needed
Education
Associate's degree - Criminal Justice
Columbia College
Orlando, FL10.2015
Skills
- Leadership
- Writing Skills
- Interviewing
- Recruiting
- Conflict Management
- Administrative Experience
- Human Resources
- Employee Orientation
- Research
- Human Resources Management
- Office Management
- Event Planning
- Quality Assurance
- Performance Management
- Filing
- Typing
- Food service
- Customer service
- Cash handling
- Cash register
- Medical records
- Conflict management
- Office management
- Human resources
- Quality assurance
- Hotel experience
- Front desk
- Guest services
- Restaurant experience
- Hospital experience
- Communication skills
- Writing skills
- Microsoft Office
- Working with people with disabilities
- Organizational skills
- Insurance verification
- Medical office experience
- Medical terminology
- Retail sales
- Analysis skills
- Night audit
- Computer skills
- Office experience
- Microsoft Excel
- Sales
- Guest Relations
- Listening Skills
- Cash Handling
- Administrative Skills
- Guest Reception
- Hospitality services
- Customer Service
- Time Management
- Complaint resolution
- Problem-solving skills
- Payment Processing
Certification
BLS Certification
Willingtorelocate
- Kissimmee, FL
- Orlando, FL
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Front Desk Clerk
Holiday Inn Express
06.2024 - Current
Reimbursement Specialist
CareMetx, LLC
06.2023 - Current
Behavioral Health Technician
Advent Health Orlando
10.2022 - 12.2022
Lead
AllianceRx Walgreens Prime
10.2016 - 07.2022
Cashier
Nike Retail
08.2015 - 11.2020
BLS Certification
Associate's degree - Criminal Justice
Columbia College
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