Kanfing Fifi Camara
Reading,PA
Summary
Versatile professional with experience in program coordination, tax preparation, and customer service. Skilled in regulatory compliance, staff leadership, financial analysis, and client support. Adept at managing complex workflows, resolving issues, and delivering exceptional service across diverse roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Coordinator – IDD CLA
Supportive Concepts for Families / APIS Services
Reading, PA
04.2025 - Current
- Oversee 2–3 Community Living Arrangements ensuring full compliance with 6400 regulations and agency policies.
- Supervise Assistant Program Coordinators and Residential Specialists, providing coaching, documentation oversight, and performance feedback.
- Participate in 24/7 on-call rotation responding to emergencies, staff needs, and critical incidents.
- Review EMR entries (SETWorks) daily to ensure accurate progress notes, service documentation, and follow-up actions.
- Lead onboarding, medication practicums, orientations, and annual staff training reviews.
- Maintain consumer records, complete fire drills, monitor budgets, and manage household funds.
- Coordinate staffing schedules, approve time adjustments, and reduce overtime through proactive planning.
- Collaborate with case managers, day programs, families, and external partners to support consumer outcomes.
Business Back-Up Agent
Santander US
Reading, PA
05.2021 - 06.2023
- Supported escalated customer and business banking needs.
- Assisted with online banking, loan payments, and card maintenance.
- Improved workflow efficiency through collaboration with internal teams.
Senior Customer Service Representative – Claims
Santander US
Reading, PA
03.2020 - 06.2023
- Investigated suspicious transactions and potential fraud across ACH, debit, and check channels.
- Managed daily caseloads and ensured accurate claim decisions.
- Identified fraud patterns and recommended improvements.
- Provided clear communication to customers regarding claim outcomes.
Tax Associate
Tax Time Group Inc.
Reading, PA
01.2021 - 04.2023
- Prepared federal and state tax returns for individuals and businesses, ensuring compliance with regulations.
- Conducted detailed intake interviews to gather financial data and verify documentation.
- Responded to IRS and state notices, resolving discrepancies promptly and accurately.
- Maintained confidentiality and delivered exceptional client service throughout the tax preparation process.
Customer Service Representative
Santander US
Reading, PA
05.2019 - 03.2020
- Delivered high-quality customer support in retail banking.
- Resolved account, card, and online banking issues.
- Mentored and trained new staff in compliance and procedures.
Cashier
Body Central
03.2019 - 02.2020
- Processed payments and maintained exceptional customer service standards.
- Balanced cash drawers accurately and followed store procedures.
- Supported store operations with restocking, fitting room management, and display preparation.
- Assisted in loss-prevention efforts and maintained store presentation.
Education
Bachelor of Science - Management Information Systems
University of Maryland Global Campus (UMGC)
Silver Spring, MD12-2027
Medical Billing & Coding Certification - ICD-10, CPT/HCPCS, Claims Processing, Reimbursement Methods
Indiana County Technology School
12-2025
Diploma -
Wilson High School
West Lawn, PASkills
- Program Oversight & Compliance
- IDD Support Services & Person-Centered Planning
- Staff Leadership & Training
- Scheduling & Operations Management
- EMR Documentation
- Crisis Response & Incident Management
- Tax Preparation & Compliance
- Client Consultation & Support
- Fraud Investigation & Risk Management
- Customer Service & Problem Resolution
Languages
French
Native/ Bilingual
Certification
Medical Billing and Coding
Timeline
Program Coordinator – IDD CLA
Supportive Concepts for Families / APIS Services
04.2025 - Current
Business Back-Up Agent
Santander US
05.2021 - 06.2023
Tax Associate
Tax Time Group Inc.
01.2021 - 04.2023
Senior Customer Service Representative – Claims
Santander US
03.2020 - 06.2023
Customer Service Representative
Santander US
05.2019 - 03.2020
Cashier
Body Central
03.2019 - 02.2020
Bachelor of Science - Management Information Systems
University of Maryland Global Campus (UMGC)
Medical Billing & Coding Certification - ICD-10, CPT/HCPCS, Claims Processing, Reimbursement Methods
Indiana County Technology School
Diploma -
Wilson High School