Kangela Harris
Secaucus,NJ
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team.
Overview
14
14
years of professional experience
Work History
Patient Access Specialist
Hackensack Meridian Health
08.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Care Coordinator
The Bridge
04.2021 - 08.2022
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Medical Assistant
Concorde Medical Group
07.2017 - 03.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Collected pertinent data and calculations to aid physician in interpreting results.
Phlebotomist Technician
Summit Medical Group
01.2015 - 07.2017
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
Patient Care Technician
BronxCare Health System
09.2009 - 09.2014
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Education
Associate of Applied Science - Human Services
Bronx Community College of The City University of New York
The Bronx, NY05.2015
Skills
- Information Collection
- Statistical Data Management
- Insurance Billing
- Health Information Obtainment
- Insurance Verification
- Fee Collection
- Patient Registration
- Performance Standards Compliance
- Patient Scheduling
- Medical Terminology
- Patient Interviewing
Timeline
Patient Access Specialist
Hackensack Meridian Health
08.2022 - Current
Care Coordinator
The Bridge
04.2021 - 08.2022
Medical Assistant
Concorde Medical Group
07.2017 - 03.2019
Phlebotomist Technician
Summit Medical Group
01.2015 - 07.2017
Patient Care Technician
BronxCare Health System
09.2009 - 09.2014
Associate of Applied Science - Human Services
Bronx Community College of The City University of New York
Similar Profiles
ALICE KAZEKJIANALICE KAZEKJIAN
Admin.Director Nursing-Emergency Trauma,PedsED,OBS at Hackensack University Medical Center-Hackensack Meridian HealthAdmin.Director Nursing-Emergency Trauma,PedsED,OBS at Hackensack University Medical Center-Hackensack Meridian Health
Joseph MajorJoseph Major
CT Scan Technologist at Hackensack Meridian Health HackensackCT Scan Technologist at Hackensack Meridian Health Hackensack
Marlyn GrahamMarlyn Graham
Certified Medical Assistant for Internal Medicine, Pulmonology, Cardiology, and Gastroenterology at Medical Associates of Ocean County, at Health Village Imaging (by Hackensack Meridian Health)Certified Medical Assistant for Internal Medicine, Pulmonology, Cardiology, and Gastroenterology at Medical Associates of Ocean County, at Health Village Imaging (by Hackensack Meridian Health)
Jeanette EricksonJeanette Erickson
Emergency Dispatcher at Hackensack Meridian Health JFK Medical CenterEmergency Dispatcher at Hackensack Meridian Health JFK Medical Center
Asad AliAsad Ali
Transitional Year Resident at Hackensack Meridian HealthTransitional Year Resident at Hackensack Meridian Health