Kanggha "Konya" Hin
Stockton,CA
Summary
Dynamic leader and adept multitasker with extensive experience at Leidos QTC Health Services for 16+ years. Demonstrated leadership in training teams implementing effective policies and procedures, significantly contributing to high-quality customer service and day-to-day operational efficiency. Leveraged bilingual capabilities and Microsoft Office Suite proficiency to optimize workflow and improve staff performance. Maintain strong relationship with staff, providers, and customers through excellent communication.
Overview
17
17
years of professional experience
Work History
Clinic Office Coordinator Sr Specialist
Leidos QTC Health Services
09.2020 - Current
- Trained new team members on office protocols, polices and procedures.
- Assisted leaders with new projects and additional tasks.
- Performed monthly clinic audit.
- Performed and facilitated front and back office duties.
- Coordinated and entered provider and staff schedules.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Oversaw inventory management, request necessary supplies while maintaining budgetary constraints.
- Effectively communicated issues and proposed solutions to management.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Followed all company policies and procedures to deliver quality work.
Medical Assistant Sr Specialist
Leidos QTC Health Services
02.2008 - 09.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed standard vital and diagnostics procedures efficiently, and with the highest quality.
- Answered telephone calls to offer office information, answer questions, and direct calls.
- Prepared daily schedules, confirmed and scheduled appointments.
- Performed claimant check-in and check out and obtain medical information for exam.
- Performed data entry, reviewed exam documents for accuracy to include grammar and spelling, and scanning documents.
- Built strong relationships with team members, providers and claimants through effective communication skills that foster trust in the clinic.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Oriented and trained externs on proper procedures and policies.
Education
Medical Assistant
Western Career College
Stockton, CA05.2008
Skills
- Leadership Skills
- Employee training and mentoring
- Bilingual in English and Khmer
- Excellent Communication
- Time Management Competence
- Task Prioritization and Delegation
- Problem Solving Prowess
- Multitasking Abilities
- Adaptability
- Ability to work at a fast pace
- Microsoft Office Suite proficiency
- Clinical Staff Supervision
Timeline
Clinic Office Coordinator Sr Specialist
Leidos QTC Health Services
09.2020 - Current
Medical Assistant Sr Specialist
Leidos QTC Health Services
02.2008 - 09.2020
Medical Assistant
Western Career College
Similar Profiles
Alicia PortellAlicia Portell
Travel Medical Assistant at Leidos QTC Health ServicesTravel Medical Assistant at Leidos QTC Health Services
Catherine SalgadoCatherine Salgado
Medical Case Adminiatrator at Leidos QTC Health ServicesMedical Case Adminiatrator at Leidos QTC Health Services
Deanna DuValleDeanna DuValle
Operations Manager at Leidos QTC Health ServicesOperations Manager at Leidos QTC Health Services
Nicholas ThompsonNicholas Thompson
Service Desk Technician Senior Specialist at Leidos QTC Health ServicesService Desk Technician Senior Specialist at Leidos QTC Health Services
Javier HernandezJavier Hernandez
Personal Lines Insurance Broker /Income Tax Preparer at Fiesta Auto InsurancePersonal Lines Insurance Broker /Income Tax Preparer at Fiesta Auto Insurance