Hi, I’m
Kani Moore
Franklin Park,New Jersey
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
years of professional experience
Work History
On The Border
Server
06.2024 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Wawa
Customer Service Associate
10.2022 - 06.2024
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Panera Bread
Cook Shift Leader
03.2022 - 10.2022
Job overview
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
AMC Theatres
Customer Service Lead
10.2021 - 10.2022
Job overview
- Resolved customer service issues using company processes and procedures also provided updates to customers.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, evaluated, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
AMC Theatres
Cook
10.2021 - 10.2022
Job overview
- Maintained clean work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Rarity Valley Community CollegeBranchburg Township, NJ
Associate of Arts from Psychology
06.2026
Franklin HighschoolSomerset, NJ
High School Diploma
06.2024
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Training and mentoring
- Decision-Making
- Excellent time management skills
- Adherence to high customer service standards
- Team Building and Leadership
- Handling Escalations
- Deadline-oriented
Languages
English
Full Professional
Timeline
Server
On The Border
06.2024 - Current
Customer Service Associate
Wawa
10.2022 - 06.2024
Cook Shift Leader
Panera Bread
03.2022 - 10.2022
Customer Service Lead
AMC Theatres
10.2021 - 10.2022
Cook
AMC Theatres
10.2021 - 10.2022
Rarity Valley Community College
Associate of Arts from Psychology
Franklin Highschool
High School Diploma
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