Summary
Overview
Work History
Education
Skills
Timeline
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Ka'Nia Cross

Alexandria,LA

Summary

Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.

Overview

1
1
year of professional experience

Work History

Part-time Sales Lead Manger

Five Below
06.2023 - 09.2024
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted sales performance by implementing strategic sales plans and effective team management.

Cash Wrap Specialist

Aeropostale
05.2023 - 06.2024
  • Increased customer satisfaction by efficiently handling transactions and providing exceptional service.
  • Balanced multiple payment methods including cash, credit cards, checks, gift cards, and loyalty rewards programs while processing transactions.
  • Assisted in training new team members on cash wrap procedures, contributing to overall store success.
  • Drove sales through upselling promotional items or additional merchandise during the checkout process.
  • Exceeded sales goals through effective communication of current promotions and suggestive selling techniques at the checkout counter.
  • Supported store management team''s objectives by adhering to operational guidelines and performing additional duties as assigned.

Education

Unitech Training Academy
Alexandria, LA
05.2024 - 05.2024

Skills

  • Treatment Room Breakdown
  • Chairside Assisting
  • Dental Impressions
  • Patient Service
  • Patient Relation
  • HIPPA Compliance Understanding

Timeline

Unitech Training Academy
05.2024 - 05.2024

Part-time Sales Lead Manger

Five Below
06.2023 - 09.2024

Cash Wrap Specialist

Aeropostale
05.2023 - 06.2024
Ka'Nia Cross